#stripe

AndreiV it could also be a javascript issue--- those ar ecommon with wordpress and can cause your whole checkout to not properly work --- i'd recommend opening your browser console and see if you can find any errors https://codex.wordpress.org/Using_Your_Browser_...

AndreiV that looks like a case where nothing was posted to your backend, meaning something is not right with your checkout form. most commonly it is a js error or some kind of plugin/theme conflict

wyzzard i would reply back again, if there's a bug causing double billing we'd definitely want to know about it, if you have precise request, charge, or invoice ids (ch_xxxyyz, req_xxxy, in_xxxx) it helps quite a bit

AndreiV yep! it looks like you have some significant javascript errors, something is up with your country select js

that's not a stripe issue but likely something with one of your plugins or woo commerce

AndreiV it's trying to load an on 'change' handler on something that doesn't exist --- maybe you don't use that plugin anymore and can disable it?

maybe it's something included with your theme?

wyzzard interesting, thanks for sharing that invoice id. something weird is definitely happening in this case.

yeah, that behavior merits further investigation, i found a ticket you wrote in on that and i'll try to escalate it for you

AndreiV that error means you're making a recursive call which is pushing an infinite number of functions onto the stack. fundamentally the issue here is some kind of plugin/theme conflict. i'd disable plugins until you no longer find an error, then re-enable one-by-one

wyzzard yeah, i don't think it would be that api upgrade. my suspicion is it may have been a momentary fault of some kind on our end that put that invoice into a weird state (i mean after the first payment it is already marked as closed so should be all good) and thus payment retried again.

wyzzard have all the details i need, we will definitely dig into this and get back to you, again thanks for raising!

claudiut: subscriptions always use the default source of the customer, yes, so you would need to create a new customer

vania: hi there!

vania: do you have the request ID? It looks like req_xxx and you can find it in your dashboard logs

vania: it looks like you want to use a destination charge instead : https://stripe.com/docs/connect/destination-cha...

Kolloki: what's the error message that you get?

vania: hmm, then you likely want to use separate charges and transfers (https://stripe.com/docs/connect/charges-transfers) if you don't want to transfer immediately at the time of the charge

Kolloki: it might be better to write to https://support.stripe.com/email , as we can't help with account specific questions here, they will have more context on your account

vania: the docs I linked to should show the approach, where specifically are you stuck? The request you posted earlier shows that you're just not passing a source or a customer.

vania: so when you create charges, you can pass a reference as the `transfer_group`, and then refer to that group when making the transfer : https://stripe.com/docs/connect/charges-transfe...

maria_: hi there!

vania: hmm, is that the request you linked to earlier? That was a charge, not a transfer. You want to call this instead : https://stripe.com/docs/api#create_transfer

maria_: hmm, it's a good question actually, I'm not sure if that is possible. Looking into it now.

maria_: you mean you added a coupon to a subscription and want to no remove it?

now*

vania: hmm, sorry, I only saw one request(req_dszdgOBqFVpNiJ, which is a charge) Do you have the transfer request ID?

maria_: ah, you can set the coupon to null in a subscription update call : https://stripe.com/docs/api#update_subscription... (that's what the dashboard itself does, you can check your dashboard logs after doing it in the dashboard and you'll see the API call)

maria_: try setting it to an empty string ("") instead

davidlcarrascal: hi there

davidlcarrascal: Unfortunately we can't help with account-specific issues here(this channel is for developers to get technical help using the Stripe API), but our support team should definitely be able to help you with this: https://support.stripe.com/email

davidlcarrascal: if you reach out using the link I mentioned someone will be in touch with you as soon as possible

davidlcarrascal: is there anything specific to your account that you can share so I can look up your account and ask someone to follow up? This is a public channel so you shouldn't share anything sensitive. If you have access to your dashboard and can grab a random charge ID(ch_xxx_ from the payments page or anything like that, that would work. Or a link to your website if that doesn't work.

davidlcarrascal: thanks, I found your account and will make sure someone follows up. I see that you have written in already, you just need to be patient and someone will reply to you as soon as they can.

patel : sure what's up?

patel : okay, and what are you trying to do exactly? Are you in Live mode or Test mode?

pablodeluca : https://stripe.com/docs/testing#cards-responses has example cards such as 4000000000000341 which can be added to a customer and not charged