#stripe

"object": "card", "address_city": "TAIN", "address_country": "France", "address_line1": "12 rue president alligenda", "address_line1_check": "pass", "address_line2": null, "address_state": "84", "address_zip": "26320",

this is the relevant part of the card object of my response

so zipcode is 26320 not starting by 84

the thing is : how do i know if i can use this field (for ex for US customers) or if I can ignore it (for FR customers)

and what about other countries

should I ask the support by email ?

chris_: sorry, I was checking something for you.

chris_: I'm curious about this address_state: 84 so I'm looking to see if I can find more information for you.

ah no pb, sorry for my precipatation

chris_: as for the other question, you should try to collect as much information when creating the card source as possible, as it will help reduce fraud

ok I think this is what I am doing by using data-zip-code and data-billing-address

chris_: for the address state, I think you should write into https://support.stripe.com/email It it possible that our mapping from ZIP code to state is wrong in this case

ok I'll do that

thanks for the quick support

chris_: yup, with Checkout you're all good then. Checkout will dynamically show the right inputs to the user based on their card's country

I've sent my email request, thanks for your support and have a great weekend

chris_: also I think there is indeed a bug on our side with mapping that ZIP code to the correct department, so I'll follow up internally as well, but do please write in to support as well :)

chris_: great, have a good weekend too!

Hey all -- I am setting up subscriptions that can have an arbitrary value, for example, Mary wants to donate $4.35 cents a month to Beth's project. I am planning on using "metered billing" with the aggregate_usage parameter set to last_ever. And then making a one time call to the usage api with the arbitrary amount ($4.35 in this case). Does this seem like the right approach to solve this problem?

alexb_: great question, let me think about it for a sec!

Hi all, I am a little confused on some of the differences between using Stripe Connect with an application fee and just using Stripe and adding an additional destination to the charge.

More specifically, how do payouts get processed when not using Connect, as it is possible that a customer may have used a credit card as payment on their account, but a debit card or bank account is needed to process a payout?

eb15301d463a9ce2: I'm not sure I understand you. The way it works is that you charge the customer, on their card, and that amounts get added to your Stripe account. Later, your account balance is paid out to whatever payout destination you have set on your account, which might be a debit card or a bank account

alexb_: that's really clever actually. It should work.

Oh, I miss read the sample code. They are sending the $$ to an accountID not a customerID. I guess my question comes down to, whats the difference or benefit in using Stripe Connect over adding a destination to the charge. For reference I am looking at the sample code here, https://github.com/stripe/stripe-connect-rocket...

eb15301d463a9ce2: setting a destination is part of Connect, you can't do it otherwise

eb15301d463a9ce2: that code is doing a Destination charge : https://stripe.com/docs/connect/destination-cha...

eb15301d463a9ce2: in a destination charge, you set that a certain amount of the charge amount goes to the connected account, and you retain the rest as an implicit fee

Ah, thanks, now that you say it, I feel like I remember reading that before.

Also, in the pricing for Connect, it says that express and custom accounts are $2 a month per active account, what constitutes a "active" account?

@eb15301d463a9ce2: for pricing question, I'd advise you to send an email to support: https://support.stripe.com/email

they definitely be able to help

Okay, thanks for the help.

hi, can we list all invoices related to a subscription?

@rajesh: yes you can call the List All Invoices passing the ID of the sub to the `subscription` parameter: https://stripe.com/docs/api#list_invoices-subsc...

psmvac: wonderful, thanks.

@rajesh: np

psmvac: to add to that question, is there a way to further filter by status? for eg: get all invoice items for a subscription that have been paid?

Hello, After a charge is levied on a verified bank account, how long does it typically take for Stripe to get the money from the customer's bank account? Is there a way to see that exact time in some type of dashboard report?

@rajesh: I don't think you can in List All Invoices call filter by paid status. You would need to filter it out application side when iterating over the results I think.

psmvac: ok, thanks.

Hi, any developers online for a quick question on a safari related issue? Specifically focus jumping to exp_month when you click in exp_year field.

@TheNewbie: the time it takes for funds related to charge to be made available on your balance can vary. I believe you can see the available on date for individual charge in the dashboard under Balance > Transaction

@francis: mmm. I can try to help. do you have URL to try to repro this ?

go to a product, add to basket and go to the payment step of the checkout. you'll need to register.

@francis: thanks. Looking..

on our iPad, when I click into the exp_year field focus goes to exp_month. you can use the next field button on the keyboard to get to exp_year but my client has had to deal with a number of support queries relating to this now.

thanks

just to clarify, is this happening on iOS and macOS ?

I've only tried it on ios

looks like both, my clients live chat has reported the last instance as Safari 11.0.1 / Mac OS X 10.13.1

@francis: still looking. can repro with Safari. Do you have the snippet of Elements code that you use on your Checkout page. navigating through the JS resources on your page yet to find it

sorry this is Stripe.js v2 ?

@francis: yeah, can you provide the Stripe.js code that you are using on your Checkout page?

@francis: eventually found the code, sorry about that. Didn't find anything specific can you maybe send an email to support so we can troubleshoot this further:https://support.stripe.com/email

thanks

do you recommend upgrading to stripe v3 instead? are there any major changes or should it work out of the box?

how do I send in a support ticket without an email? do you have a support email address instead?

daft question, registration is straight forward

@francis: no, not necessarily updating to v3. I mean this issue might be happening because of an issue with your code but not because you are *not* using v3

yeah with the link I sent you need to login from your Stripe account

ok, no worries I'll email support

thanks

hi there

hi boris

hey all, is the Stripe dashboard down right now?

schutt: up for me

Hi, I have a question, I added all live api key in my laravel project, and I use connect functions for payment. But when i want to pay from real card to a user that have a real connected account, it fails, because it says I use test token. If I registered user in db with live stripe account, how can it fail? what am I missing?

hpar: odd, i'm getting a timeout when pinging stripe.com, but no other sites

boris: what's the exact error message? do you have the ID of a request from your logs? it's req_XXX in the URL when you're looking at your dashboard logs

schutt_: maybe try a traceroute?

(a tcp traceroute)

mattwc: trying to go through 54.186.23.98, then gets hung up at ae-2-52.ear2.seattle1.level3.net

that was for `tcptraceroute stripe.com`

I don't know how accurate this is, but it suggests level3 (major internet backbone) is having a sad day: http://downdetector.com/status/level3/map/

yeah, their looking glass seems to confirm an issue with that hop, ideally they'll drop it out and the internet should route around it

comcast appears to be having a pretty big outage as well according to the outages mailing list

yes i have the id

and the multiple schutt's joining & dropping

boris: can you share it? it's not useful to anyone but you & Stripe, fine to share in public

hpar: yes, its quite bizarre. i've been trying to reset network settings and the wifi and it still isn't resolving

schutt: yeah I think your issue is the comcast outage on the east coast

mattwc: other sites are still working though

multiple networks are seeing outages from comcast customers along the east coast

it could just be that the other sites you're hitting are configured to go through different peers with Comcast, but a lot of reports of Comcast issues on the east coast from what I can see other companies / networks reporting

thanks, where are you seeing these reports?