#stripe

thank you

Is it possible for one person to have 3 different connected accounts to one platform?

sure! if they have multiple Stripe accounts

When going through the oAuth flow for an Express account, it relys on phone number correct?

So if the same person enters in the same phone number, will it return the same connected account id?

Or is it based on email?

Or both?

I think it's phone + email

What if the person only has one mobile phone number?

at least in test mode it seems to create a second account when the email is different

do stripe connect custom accounts' additional owner document uploads get rejected if you upload the fail png image?

hpar I think that is because the mobile number is faked in test mode. Allowing 0000000000.

hello i need help with stripe card option

I am waiting ~3 seconds for stripe_account verification to fail after uploading the failed.png but for additional_owners it is never changing the stripe_account.legal_entity.additional_owners[0].verification.status beyond pending even after a few minutes

beno: I'm not sure I understand the question; the "fail.png" should fail identity verification wherever you upload it

huh

how to add update card option on my squarespace site

for the stripe accounts' own id document upload it is working fine

sam_____: you need to contact Squarespace for help on this, they wrote the code that integrates Stripe with your site

thanks hpar - also i want to send one time invoice to my client

how to send an invoice for one of our customers to make a one-time payment

sam_____: you can do that directly through the stripe dashboard https://stripe.com/docs/billing/invoices

Thanks you hpar - you made my day

:)

beno: do you have the event ID for the last account.updated event that happened on that account?

acct_1CXZ1eCWuWikS1Hc is an account with the additional owner stuck on pending

the file upload id is file_1CXZ1iJJXlWQOaGKHER2kD8E

huh beno, looks like it won't succeed/fail additional_owners based on the example PNGs at the moment

ok

hello...I am integrated with Stripe directly and via Freshbooks, and I have a recurring issue where a very large payment is being made but Stripe is generating a 500 error trying to POST to /v1/charges. Can someone help me here? I believe the issue may be caused by a very large body of TEXT that is posted - this is for an invoice with a lot of lines.

the charge is coming through the Freshbooks integration and not through my direct integration, btw.

hmm, if it's coming from Freshbooks then you'll want to contact Freshbooks support so they can take a look at the particular invoice/charge

I have talked to them, but my Stripe dashboard indicates that the issue is on the Stripe side. This is the response body that gets returned:

{ "error": { "message": "Error while communicating with one of our backends. Sorry about that! We have been notified of the problem. If you have any questions, we can help at https://support.stripe.com/.";, "type": "api_error" } }

what I'd do then is take the request ID (req_XXX in the URL) and contact support https://support.stripe.com/contact/login ; Freshbooks may still need to change something about their request, however, so it'd be great to keep their support in the loop

thanks, will do!

when testing connect custom account data what is the expected outcome for the OFAC-triggering date of birth? does that mean the account is rejected?

can all of the legal_entity fields become verification requirements requiring resubmission, or only the fields that have test data to trigger specific errors like personal id number or business tax id?

Hey guys just wanted to confirm the flow of adding a payout option to a custom connect user. Do we get a tok_ on the front end via tipsi-stripe for example, and then we add this as a card_ to external accounts?

(we want users to have more than one payout option)

stripe556: you can do this but you have to also set the card's country when you create the token

er, card's *currency

beno: generally personal id number / business tax id & identity document. If Stripe can't match the user/address/dob then it asks for more details until it can confirm the person's identity

hi stripe, my question is about the Orders api, i'd like to tack on a service fee onto an order as an item, is this possible? i can see that you can add discounts, taxes, shipping, and more sku's, how would i go about adding a service fee?

can the many types of address fields be the cause of identity verification failing and require resubmission?

like a problem with personal_address_kana.town or address.line1 or w/e

hello

so, I use the node api to get some invoice

the date example says:

er, the example on the docs page says: 'date': 1525440470

but what is that number?

Hello wonderful Stripe engineers and helpful users! Is it possible to change the "Merchant Description" field that shows up on a customers online banking? I saw one example of a transaction details screen from BoA that listed the "Merchant Description" as "Computer Software Stores".

lukas__: you'd have to create a product+SKU for your service fee

beno: not really

spreadsheet: that's a unix timestamp https://en.wikipedia.org/wiki/Unix_time

pw3: this should be possible, you'll want to contact email support https://support.stripe.com/contact/login

hpar: thanks!

@hpar: Thanks so much!

@hpar: hmm that could be troublesome for service fee's that are not flat no? you would have to create a new sku each time a user submits an estimate for an order

is it possible to pass in a sku item on the order create request and have that sku be created+added to the order?

no, you'd have to make a separate request

it's not great. :-/ The workaround here would be to create a $1 or $0.01 SKU for your estimate and set quantity when you add to the order

what if i used taxes and made it a "tax" type, could i not create a tax item with my commission amount?

hmm, possible, but you'd need to build a custom tax integration

you'd have to be careful to calculate the sales tax on the (total + commission amount) as well vs just total

yeah so we already have a way to estimate taxes and commissions, it's just a matter of tacking it onto the order object and charging the buyer

i wish we could just send our calculated taxes and commissions as items on order create, that would be very helpful

i know you can do that with discounts atm

you probably have already thought of this, but it might be worth considering using charges directly rather than orders

when the connect custom account can't be verified, like using the personal_id_number 1111111111 is it added back to the account.verification.fields_needed array?

hello why are

you always closing my account

?

yeah we have considered it, i guess the reason why we are forced to use orders is because we want to utilize the product/sku api, correct me if i'm wrong but the only way to make a charge for a product is via and order

lukas__: yep, charges link to orders, not products

sorryh

i dont understadand

beno: yep it should fall back to fields_needed: personal_id_number + identity_document

lukas do you work on stripe

OsamaCk: this is a public chat channel for developer questions about the Stripe API and SDK. For questions about your account you need to contact email support directly https://support.stripe.com/contact/login

stripe had a live chat

why can i not find it any more?

it should show up at the above link depending on your country

?

they had a live chat

there still is live chat but it may or may not show up depending on your country

My clients can not pay in the shop. They receive the message :The transaction could not be done. www.wtp-capital.com

but i have used it many times

but now i can not find it

what can i do if they close my account with 225.000 dollars in 90 days?

I'm not getting the right outcome hpar, acct_1CXaRpFMHD1bSaH4 has personal_id_number 111111111 verifying the identity instead of requiring resubmission

Holger: that does not sound like a Stripe error message. You should consult your Stripe dashboard to see if there are any relevant errors https://dashboard.stripe.com/logs

Holger: you or your developer should also check and see if there are any errors happening in your application

beno: sorry, I'm having trouble following the verification flow you're trying to test. Could you walk me through it?

I'm doing tests for resubmitting information that failed verification

reuploading the document for the account, the additional owner

and now the text fields that can require entering a second time

so I'm submitting an account with personal_id_number 111111111 and it's passing verification instead of requiring the personal_id_number be resubmitted

a connect custom platform 'company' account in the US

this one: acct_1CXaRpFMHD1bSaH4

hmm, I don't think you can really test this in testmode. The identity verification testing flow is designed to work forward-only

are you using the test cards shown here? https://stripe.com/docs/connect/testing-verific...

hello, question on collecting destination payments on a Platform Account then sending to the Connect Account. How would we go about charging the Connect Account on a monthly basis for the Stripe Fees and any Application Fee we wish to apply?

I haven't combined the sets of data, like the bad personal id number account isn't using the failure or success card number

but this data should fail verification even before an external account is added?

schutt: you either keep a card on file from the account owner, or you use https://stripe.com/docs/connect/account-debits for accounts in supported countries

hpar: should we generate a one off invoice that includes a line-item for every charge that occurred?

I really wouldn't recommend that, you want to use application fees on each charge as it's created. With destination charges your platform pays the Stripe fee, so that gets subtracted from any application fee you collect

the business_tax_id is also passing verification with 111111111

you have to trigger a verification stage with the test cards but, like I said, I don't think you can "unverify" anything in test mode

I will try that

hey all - anyone know how i can create a product on stripe that charges a one time upfront fee and then subscription every month after that? So for instance a product that when they check out charges $347 and then every month after that charges $47 a month?