#stripe

@koopajah, thanks

hello... is anyone up for answering a quick question?

tytsai : sure what's up?

would there be a reason when i create a client with a token or a hash of card info that there's no source being added?

i'm using rails/ruby

so doing this:

just gives me "sources": {"object":"list","data":[],"has_more":false,"total_count":0,

this usually means that `token` is empty in this code

i tried using either a test token like 'tok_visa' or one that's generated from

Stripe::Token.create(

with a test card

Hello - I've got an ACH question: When an ACH is charged, it starts out as pending, and then goes to success or failure (4) business days later. Is the (4) business days for just the first charge on the new account, or will every charge take (4) business days?

and passing in the token_id

tytsai : sorry the real issue with your code here is just that `token` is empty. Just replace `source: token` by `source: tok_visa` and it will just work

TheNewbie : all charges will take up to 5 business days

is there a specific format the token has to be in?

just a string?

it's always a string yes

sorry it should be `source: 'tok_visa'`

i am doing this and it's printing the token out no issues

i should also mention that this code is actually working in production... i am trying to test the controller through rspec

then you're likely looking at the wrong customer. Sorry it's hard to say without more details but this is likely not what is running right now

ok @koopajah thanks... i'll try to dig deeper into this

we think we have found a bug with the stripe webhook that passes an invoice as a result of invoice.payment_succeeded.

Hi guys, how long does it take to complete a Stripe::Charge ?

stripe502: it's almost instantaneous, usually a couple hundred ms

in the US

+ time for network

the last line item is missing the description in a multi-line invoice and on a single line item invoice the description is not returned on the invoice. in addition, when we call stripe.invoices.retrieve(invoiceId, function (err, results) { using node, the same thing happens. Note: the missing line item description is visible in the stripe interface on the stripe website.

cool, yeah, in the US you'll see very fast responses

yes but, it's status is PENDING, how long until it is successful ?

ah, so an ACH charge?

uhmm no, charging a card

it should be instantanious ?

yeah, card charges always go directly to succeeded/failed

any ideas about why the stripe invoice line item description is missing in some cases?

pending is only for things like ACH that can take a few days to settle

oh ok thanks, let me see something must be wrong with my code then

philipfc: it's hard to say without seeing an invoice number and / or request ID

do you have the ID of a request from your logs? it's req_XXX in the URL when you're looking at your dashboard logs

invoice number in_1AwIddDwAbHOCcQEOA78sBck

even this single line invoice shows the issue with the description missing: in_1Ar1RDDwAbHOCcQESJwrIdM4

specifically you're looking at invoice.description?

invoice line item description

so you'd expect to see a description of the subscription on each subscription line item, correct?

I will show an example in a minute of the response, but, yes, we expect a line item description on each line that is specific to that line.

right, I think that's only auto-generated for proration line items, not for subscription line items

okay - thx

Where can I find account token id?

hmm. what do you suggest we use for the the non proration line items? the invoice level description? Stripe dashboard does show a description for every line item. BTW, the invoice level description is also empty.

Suraj: easiest way is to make this API call https://stripe.com/docs/api#retrieve_account

yep, the line item & invoice-level descriptions are meant to be filled in with the details you want to store there. I believe the dashboard's just formatting the data in a nicer way, let me look

yep, it does something like: if (invoice.description == null && invoice.plan) { /* ... output description of subscription */ }

@hpar is this "id": "acct_15p0W8Ecyglw2Puc", called account token?

Suraj: yeah, it might be? I'd just call it an account ID. What are you trying to do?

account token means pretty much the same thing

One of my managed account payout has been disabled and stripe supported asked for account token so I am trying to figure out which one to provide them

will you share the output description used on the dashboard for line items with no proration? we would like to emulate that.

Suraj: ah, so they want the ID of the account with payouts disabled. I'd go through the dashboard and find the account under "connected accounts", the account ID is shown there

@hpar, Thank you.

philipfc: I don't have the code available to share, no but it's approx: "${line_item.quantity} x Subscription to ${line_item.plan.name} (${format_currency(line_item.plan.amount)}/${line_item.plan.interval}"

thank you. looks good.

you guys rock!

hah, happy to help! :)

we found one more issue before we know how and when to generate the description for the last invoice line. in_1Al3qADwAbHOCcQEk27jtQBO is showing 11 invoice line items on the dashboard but only 10 are returned from the api. how would we know whether or not we need to generate a final invoice line to reconcile the prorated amounts?

ah so the line items are paged on the invoice https://stripe.com/docs/api/#pagination

you can see on the line_items list there's a "has_more" which tells you there's more than 10 items

got it. thanks for the reference.

Hey, my webhooks have worked before but now it seems like the webhook "Endpoint receiving events from connect applications" is not getting any webhooks, previously if I check events for a connected accounts dashboard -> Events & logs and choose an event, at the bottom of the event for example account.updated it says "Success" and the address the webhook was sent to, now it just says "Set up test webhook URLs to receive webhooks"

huh that's odd nicksa, is it possible you removed the webhook?

hpar, no I have tried over 5 different webhooks as well, im using ngrok

ah so, webhooks won't be sent for past events

try doing something else that triggers an event and you'll see webhook delivery attempts on it

but if I try to do upload a verification document now, the dashboard for the account shows that it was accepted, though no webhook is received

that might take a minute or two to be delivered, maybe longer

do you see the event in your dashboard logs?

It's been about 2 hours now

I see it if i view the connected accounts dashboard -> Events & logs

But not on the platforms Events & logs

right, that's expected—the update event only exists in the connected account

cool, and does it say that it's being sent to your connect webhook?

is there a way to pass limit on this node api. this example returns an error: stripe.invoices.retrieve(invoiceId, { limit: 20 }, function (err, results) {

at the bottom of the event where it usually says Success, it now says "Set up test webhook URLs to receive webhooks"

the event id is: evt_1AwZuBDvUcnMfud8Yd0LaMbs

is this a standard account or custom?

custom, in test-mode

and you have a testmode connect webhook on your platform, correct?

Yeah

philipfc: you want this API call instead: https://stripe.com/docs/api/node#invoice_lines

I'm trying to summarize the status of charges, for analytics purposes, into states like "succeeded", "failed", "disputed", "refunded", etc. I'm having trouble finding example Charge objects, so I'm not sure what assumptions can be made. Like, if a charge is disputed or refunded, does that effect `status` or `outcome`? Any tips?

Psilidae: status and outcome never change, those have to do with when the charge was created only

huh nicksa looks like your connect webhook got disabled on the platform

there's unfortunately a bug in the dashboard right now where it won't show that it's disabled, the best way to fix is to delete & recreate

hpar, ok so delete the endpoint and then add another one?

yep

so if we need the invoice info and more than 10 invoice line items, we need to make 2 calls (one to invoice and one to invoice_lines)?

hpar, Super! Now it's working, cheers

awesome!

philipfc: yep exactly, you'll get the first 10 when you retrieve the invoice, and then you can get the rest from the "retrieve line items" call… or you could just always make 2 calls (one to get the invoice, one to fetch all line items with limit: 100 or whatever you need)

got it. thank you again.

Hello everyone, one question, is recommended use the "source" methods instead "credit card" methods?

depends on what you're trying to do

if you need to do 3D Secure then yes

otherwise the card methods are fine

Hello! I have some concerns in regards to user security for a website that uses Stripe. I just noticed that proxyrotator.com sends credit card details to Stripe. But then once the payment details has been cleared with Stripe, the info is sent to Proxyrotator's backend along with the Stripe token. Shouldn't this be against Stripe policy?

I have a screenshot confirming this behaviour, but I'd rather send it to a moderator as it does contain some personal info.

hmm, if they're sending card details to their own server that may mean they implemented something incorrectly, but it also could mean that they've met strict PCI compliance requirements and allowed to handle this information

I'd suggest emailing support@stripe.com with your concerns, someone can take a look

thank you for bringing it up!

Oh, alright, thank you! :)

Is there a collection of sample objects available anywhere? I'm trying to write some unit tests, but I'm not confident that editing the json by hand would accurately reflect real responses.