#stripe

Hello everyone. Was there a change to how trial periods work? I feel like our Stripe system would try to bill customers at the end of their subscription trials, and now it won't.

derya : we have not changed anything on our end recently. One potential difference is that you're manually creating subscriptions in the dashboard, if so, you need to explicitly add a trial to the plan

Hmm weird. I'm not doing that but we did change another part of our systems so the problem must be there. I noticed this first when I noticed that, if I go to my Stripe dashboard and try to change the duration of someone's trial, I get this strange popup first telling me the subscription is "set to cancel" and that I have to reactivate it. I guess we must be creating the trial with different parameters than we normally are?

Before, I could edit their trial directly without having to click this "reactivate" button on that popup.

I think.

hmmm I'm not sure what screens you are referring to unfortunately so it's hard to say. We ignore the trial on a plan if you explicitly use subscription items

One sec I'll get it again.

Ah never mind. I guess that doesn't happen when our system starts the plan, I must have done something manually through the dashboard without noticing or something - thanks for the help anyway!

hi - we just released to our production environment and are using our live API keys. so we can do end to end tests, will the test card numbers still work for testing or will only real cards work?

sdivy100 : as long as your "test" environment uses your Test API keys then it will still work!

ok so our live key would not work with the test cards

Hi is there any way to add "Name" field to StripeCheckout.configure for Stripe Checkout Modal (https://stripe.com/checkout)?

sdivy100 : correct

ok thanks

_w : there is not unless you collect the fully billing address

could you direct me to the right place for the documentation for configs for StripeCheckout.configure

_w : https://stripe.com/docs/checkout#integration-cu... has all the docs

tyty

I was doing a full text search on the webpage didn't find it : D

should've just read. Thanks!

Any chance someone can help me with Shipping Rates + Shipping Methods? I am using EasyPost for the provider and trying to match the rates I am pulling on my form to match with the rates ID in the Stripe Order Array

Dsclilruth : I can try, no promises though. What's blocking you?

Well I am using EasyPost API to calculate rates for shipping on my Shopping Cart Form. It generates rates just fine... But I am trying to pass these generated rates and the rate ID that was selected on the form to STRIPE so I can update the shipping method they want to use. But the ID's are not matching with what STRIPE is generating when it genera

tes an Order ID if that makes sense?

I don't think that's how Orders/Relay work at all. EasyPost should send those to us directly instead. If you have integrated their API you should not use Orders and simply charge the total amount you want to charge

hiya, anyone from Stripe here?

I'm wondering what the requirements for bank accounts on japanese custom accounts

there seems to be some conflicting information

that page tells me I need about 6 fields

Well I am just using the API to calculate rates on my form so it gives them the price and shipping method selection. But yeah I noticed EasyPost automatically sends those to you guys when the order is being prepared. I'm just confused on how I can show Rates and SHipping methods to the customers and be able to update the shipping method on STRIPE t

hat matches with what they chose

however, when testing, the API complains about not having the routing number

can anyone clarify the real requirements for me?

realisation : "When creating a bank via the API, combine the bank code and branch code to create a full routing number (e.g., 0123456)." that's what the docs say

icic -- that explains things

now, how should I structure my form?

will a japanese person know to do that, or should I put two fields and manually join the two?

I am not Japanese so I don't know. That's something you would figure out on your end. You could look at out own activation form for JP users for example

can you point me towards that?

you can just sign up as a Japanese merchant in Test mode or look at https://connect.stripe.com/oauth/authorize?resp...

I guess I just don't understand how I am supposed to update the shipping method being used within the order after EasyPost throws STRIPE the array of methods

Pretty much just trying to use the shipping method that the customer selects from the shopping cart somehow

Dsclilruth : I'm sorry I'm still quite confused/lost with what you are blocked with. Can you show me a gist or some example response/JSON that I can look at? That will likely clarify the issue

When I try to update a Order with the Shipping Method the customer selected at Checkout I am sending this request:

"selected_shipping_method": "rate_a03c111bab644721acde5ea55060091e"

This is what it is telling me: "message": "Specified a shipping method that was missing from the `shipping_methods` array.",

Dsclilruth : having an exact gist with the code you call and the exact response each step of the way would make this easier.

All I am trying to do is Update the Shipping method to what the customer selects using my HTML Form during checkout.

It is defaulting to Ground and it won't take anything I throw at it to change the shipping method

Dsclilruth : I understand, but to help you I need to see what you're doing *exactly*. The real code (without keys) , the response you get from the API, the exact error message + request id (req_XXXX) you get back, etc.

HI

goog afternoon

good

Here is the Request/Response

Request Body: https://pastebin.com/mUkHTJU7

Response Body: https://pastebin.com/gz0iLa7E

Then when I try to update the Order

Request Body: https://pastebin.com/6UPhCYqz

Response Body: https://pastebin.com/CnhQdvxT

so where is rate_a03c111bab644721acde5ea55060091e coming from? it's not in the response body

I already know why it's erroring out though... It's because my generated Rates ID's are not the same that are going into STRIPE when the order is generated. So I need to find a way to somehow get the rates and update it to what the customer selected during the checkout

It's coming from my Generated Rates using the EasyPost API

So it won't match with what STRIPE has

I thought it would

yep that's what I was explaining earlier. This is not how it works. Either you integrate shipping yourself and calculate the total and don't use Orders, or you use shipping through Orders and use the rates in the Order itself

So instead of orders I should handle this with Payments?

So I can tack on the shipping price to the total?

for example. Or use the shipping rates that are returned in the order instead of your own integration

I'm also confused why my rate prices generated from EasyPost API is not matching with STRIPEs

When it is using EasyPost for the shipping in the Data Relay options

that part I can't speak to, you would need to talk to EasyPost directly

So I guess I can create the Order and then pull the rates that STRIPE has... then let the customer choose so I can update the Shipping Method

yes! that's usually the right flow (though confirming the rates discrepancy is likely a good idea)

Alright I will see if I can get that working then. Thanks for all the help

how do I create a test subscription plan in the stripe UI? i see I can create products... but where do I create a subscription plan so I can assign a customer to one and test customer.subscription.create ...?

vbwyrde : if you click on Subscriptions you can then see the Plans at the top. Otherwise https://stripe.com/docs/api#create_plan works too

Hello people, to use the API, I have to verify my phone number, right? But even if I want to use the API for testing purposes?

ok ... thanks

jcampagne : this is likely due to you trying to pass raw card details via the API. That's usually not what you want, you should implement tokenization instead

Yes, I know, so it's not going to be possible without tokenization?

it is, but you end up under a higher scope for PCI compliance: https://stripe.com/docs/security#validating-pci... it's likely that you do not want that.

Alright, I understand now, thanks... I'm gonna use tokenization, thanks

I am wondering ... what is the minimum data I would need to store in my database to be able to tie back customer transactions to the stripe data store? In other words I want to keep a local database table of stripe transactions for a few things - new customers, customers when sign up for one of our subscription plans, and when customers cancel or

default on payments for their plan.

I don't think I need to store all of the data involved as stripe itself also keeps a record. Or is it considered a best practice to store locally all transaction data, in which case I would need different stipe transaction tables for each object I get from stripe?

mmm... maybe that's a dumb qustion actually. I guess the answer is "whatever you feel most comfortable with"

you don't need to store everything. Just store what you need to build your reports. You don't want to hit our API to get all the amounts for the past month for example but you don't need to store everything either

ok. that's a good point. from stripe's point of view it is probably best for me to just record the least amount of data I need - saves on server resources (on both sides).

Hello, i have a huge problem with my stripe integration. Can anyone help me?

stripe973 : what's the issue?

I have bought a Wordpress theme where Stripe is intergrated. The issue is that this theme dont allow shipping physical products, meaning that the stripe dont gather customer shipping details, as i would like to.

gotcha. So if you use a third-party plugin you have three options here: 1/ contact the developers to support your feature. 2/ hire a freelancer to add the feature for you. 3/ use a different plugin.

I have made a new custom form which works, but i dont know how i can add a variable price from my sites cart, to the form

https://stripe.com/docs/recipes/variable-amount... explains how it works

you have to write code for this, both client-side and server-side

Thank you, i will take a look

Could you do the freelance work?

unfortunately I can't, I already have a full time job :)

Oh okay. i dont think my issue is such a big deal. I just want to add shipping details into the existing setup