#stripe

Hu

Hi

Sonia: Hi!

Any stripe customer service there

Sonia: What's up? How can we help?

I have been waiting on a scheduled withdrawal for over 7 days

And is scheduled for a further 7 days but keeps increasing daily

Can you help me understand why

Sonia: Ahh, ok. That's something that you'll have to reach out to Support about, as it's going to be specific to your situation and they'll have to look into the details for you: https://support.stripe.com/email/login

They dont reply

Their customer service is TERRIBLE

Can you get someone to look into my account plz

hi all, the stripe elements JS is very limited and very americanised. Does anyone have an example where the fields are split out with clearer labels?

an example would be, when the postcode field is required, it pops up pre-filled with 90210, we are based in the UK and our users will have no idea this is for postcode entry.

Sonia: There's really not much I can do from here, unfortunately - this is a place for developers to help each other integrate Stripe, not really for account-specific support. You may want to try re-sending your note and see if that helps.

arkin: The postcode placeholder will be based on the card's BIN - i.e., the first six digits - so if you enter a UK card, that will switch to the appropriate format. That said, you can split those out and set custom placeholders: https://jsfiddle.net/ywain/whj357u9/

wow this is great, thanks timebox, does this still mean I don't need to be PCI-E ?

hello. I want to know about retrieving the shipping address when a customer is charged. I tried to '\Stripe\Charge::retrieve($charge_id)' but shipping returned 'null'. I checked the dashboard under 'Payments' and seem like the charges didn't capture the shipping address, just billing. Am I overlooking?

arkin: This makes use of Elements, just in a different way - but as long as you're using Elements, you'll fall within SAQ A: https://stripe.com/docs/security

ikazuchi: Are you including the shipping address when you create the Charge? https://stripe.com/docs/api#charge_object-shipping

Perfect, I vaguely remember reading we may have to submit a form for that @timebox — is it a requirement in the UK?

arkin: I'm not 100% certain on the flow/process there, but I believe that PCI is international, so it applies everywhere. Might be worth reaching out to Support if you'd like more details: https://support.stripe.com/email/login

Sure, when the application build is finished, I will advise the client. Thank you for your time @timebox :)

yes. StripeCheckout.configure({...,billingAddress: true, shippingAddress: true,}); During checkout, the shipping address is different from billing, but not sure where Stripe stores the shipping address after that.

& help

Hello

Hi there! I have an issue with a custom checkout integration...

yeah i am making a app with android and using your android sdk to create a token

Hello

maybe it's just a basic thing... I can usea test credit card and I do see it in the "Events & Logs", but nothing appears in "payments". Do anybody know if I need to do something else?

i want to use php to charge the card

ikazuchi: Ahh, ok. So that just allows you to collect the Shipping address; you also need to use it when creating the Customer or Charge.

Godsson83: Right, you can definitely do that.

if i post the token as a param via http url connection on android will the api recognize it when i post it via php server

I started using just the basic checkout, but realized that I needed to change to custom in order to let the visitors choose an amount instead of having a fixed one.

Ferran-bl: Checkout only creates Tokens, not Charges; you need server-side code (or a third party application) to create the Charge for you: https://stripe.com/docs/checkout/tutorial#tokens

Godsson83: If the Publishable Key in your Android app matches the Secret Key you use server side, then yes.

OK. I got the token, so now I need to do the request to really process the payment. I was thinking that, but great to have confirmation

Ferran-bl: Yup, you got it. :)

sweet!!!

Thanks for the help

Godsson83: You're welcome! :)

Thanks @timebox! I am going to look into it. My goal is to make it as simple as possible... I don't want/need to keep the token for "later use", just send the charge immediately and that's all

ideally from a single page, that was the intention at least

Ferran-bl: You can totally do that. You just need to create the Charge. That tutorial link should cover off the basics.

I started with a plain .html page, with the basic checkout. Didn't want to create so many php files

Is there any way to ensure an invoice isn't charged before line items have been added via webhooks? I know it waits an hour but... that seems fragile

Ferran-bl: Well, you'll need at least one PHP (or other server-side script) page to process the charge, but you can POST to there from an HTML page.

Is it possible to do it from an ajax request?

Ferran-bl: It's possible to POST the token to your server-side code via an ajax request, yes - assuming you're using the Custom integration: http://jsfiddle.net/bfsvy9ka/

what's the best way to process initial charge (setup fee) on a recurring subscription? I searched everywhere, and can't seem to find an answer. I can do the initial charge on my own but that uses up my token, so I can't reuse it for subscription. any thoughts?

alexey_ you need to create a "customer", not just doing a payment.

@timebox wil check out that code. thanks!

@ferran-bl, I got that part. That's all good. I create a plan, I create a customer, I then create a subscription. Subscription requires source which can be a Token. the token has already been used for the initial set up fee

alexey_: You're better off using the Token when creating the Customer, rather than the Subscription. Once you've got a Customer with a Card, there are two options: you can either create a Charge using the Customer (instead of the token), or you can create an Invoice Item on the Customer: https://stripe.com/docs/subscriptions/invoices#...

@timebox, got it. thanks

alexey_: You're welcome! :)

Hello, I need help :D

Farcros: Hi! What's up?

@timebox the code you pasted is a full code for the custom integration, right? I adjusted one custom integration code, but looks the post thing was missing. Can I use the jsfiddle you pasted, adjusting to my needs or something else is missing? (No need to include https://checkout.stripe.com/checkout.js or anything like that? :O )

hello timebox, my app is in spanish (for Spain) and I'm using stripe connect

but the form for /oauth/authorize (connect.stripe.com) is always in english

Sorry, stupid question! I am including checkout.js, but from my own server! I was searching for "stripe" in the code and was not finding anything. But obviously it was called because the pop-up opens when clicking the button.

Farcros: Hmm. That should localize based on the browser's settings, I think.

oh... I'm in Colombia, does the form show in english for Colombia ?

Ferran-bl: You'll want to make sure you use the Checkout hosted with Stripe, rather than on your own server(s).

How can I customize the description on the transactions section of a payout? Currently it shows the customer's email, not the charge description https://cl.ly/2c3Z1n071y1L

Farcros: It will - or should - show in whatever language the browser is set to; it doesn't matter where the user is located, just what language their browser is set to.

OK, will change to the live checkout.js. (I am "replicating" an inherited site...)

Ferran-bl: Awesome. And ... that's always fun. :)

Big fun ;) Live code should just be "https://js.stripe.com/v3/" ?

How does a business issue instant payments to Connected Accounts in Stripe?

Ferran-bl: Ya, you got it.

Ferran-bl: ... and not-live code too. :)

Alma: Assuming both your business and the Connected Account are in the US, you can do it like this: https://stripe.com/docs/connect/payouts#instant...

Thank you. When I make that request then I get the following response: "You have insufficient funds in your Stripe account for this transfer. Your card balance is too low."

How do I go about adding a balance to my card or to my Stripe account?

Hi!

I have a silly question

Alma: You can use the 4000000000000077 test card (https://stripe.com/docs/testing#cards) to create a Charge, and those funds will be immediately available. But that shouldn't be necessary for Instant Payouts, so there might be something else going on. Are both the Platform and Connected Account set up as US?

onkora: Hi! What's up?

@hpar gm...you alive?

Yeah, both the Platform and Connected Account are in the US.

Alma: Hmm. And you're following all the example code there? If so, and it's not working, it may be worth reaching out to Support (https://support.stripe.com/email/login) so they can look into the specifics for you.

freesmoke: Probably, but not sure they're around; what's up?

hey im getting this error on a instant payout to a BOA account...why is it declining...the bank says they dont see this transactions anywhere..... "failure_message": "The bank has declined this transfer. Please contact the bank before retrying.",

freesmoke: Hmmm. That's something you'll want to reach out to Support about so they can look into the details for you: https://support.stripe.com/email/login

Is it possible to embed stripe receipts in an email instead of sending one from the dashboard?

Thank you :)

Alma: You're welcome! :)

onkora: Not really sure I understand what you mean; can you explain a bit more?

To clarify, I just got a design for an email I have to markup that includes the stripe receipt as a section of the email instead of something separate.

@timebox Hi! Do you have any idea how can I customize the description on the transactions section of a payout? Currently it shows the customer's email, not the charge description https://cl.ly/2c3Z1n071y1L

Looking around the docs made it seem like I could only send receipts from the dashboard

onkora: Ahhh, gotcha. You can send them automatically (https://stripe.com/docs/dashboard/receipts) but they aren't automatically sent in Test mode; only Live.

Is there a way to make the "name" extra data field required? Also on the seperate fields that @timebox linked, is it possible to have the card icon?

And finally, is there a list of potential client validation error types anywhere? e.g. I am getting incomplete_zip but I feel the zip field may fail on other things...

arkin: Card icon: https://jsfiddle.net/ywain/L96q8uj5/

cheers

arkin: I think you'll need to use your own Javascript to make the name field required. You can find the errors here: https://stripe.com/docs/api#errors

juliopy: How are you creating those Payments?

timebox: Those are payouts to our bank account, created automatically by Stripe