#stripe

probably.

Is there a "right way" to ask a question, in here? Rules, or anything like that? Or do we just spit out questions, and pray someone who knows the answer also cares enough to help?

dandu: That's exactly what you do.

:)

I mean you should probably look over the docs first.

So, my question is... I'm modeling my application where each user will have a subscription, and each user's subscription will vary. Is it considered bad form to make a subscription `plan` for each customer, when they register with our platform? If so, what is the preferred method? If it's not a problem to do it this way, is there any "best practice" in terms of making a plan that's $0 and/or using a

"trial_period_days" value in some way?

How to handle close button in stripe checkout.js

The docs say that if you try to create a `customer` and assign them a `plan` and that plan doesn't have a positive "trial_period_days" value, the customer will need card information.

question: i have multiple businesses, can i create multiple business names accounts under a single stripe account, as all businesses belong to me.

khan: each business should be it's own account but they can share a login

khan: click your business name in the top right of the dashboard and then create account

irctc036: do you have a link to your checkout page?

dandu: you can make a new plan per custome

nitmv: how do you want to handle it? there is a closed callback you can listen for

mattwc: Thank you!

its an app that allows online orders...when the user first signs up , the updated their credit card info at checkout..then it proceeds and places the order

mattwc: So, is the 'right way' to do this, to create a plan for $0 and subscribe them to it? Or is it to create a plan, and wait until they enter credit card information into stripe, to actually connect `customer` and `plan`?

so the last step is checkout, if the user never used app before it asks for credit card info, once they click ok it places the order

dandu: either way works, making a new plan will make receipts a little nicer

if any user clicks on close button he has to navigate to another page on the app..i am sending a function to closed inside handler.open({}) but it is throwing an error

mattwc: My concern is the `plan` parameter of the "Create a customer" documentation...

mattwc: `plan` - optional - The identifier of the plan to subscribe the customer to. ... If you subscribe a customer to a plan without a free trial, the customer must have a valid card as well.

nitmv: why does he have to naviate to another page? What is the error

dandu: that is correct, you'd need to wait for them to enter a cc

we have a projects page from which the user navigates to another page where stripe checkout is displayed. So if the user clicks on close button he has to navigate back to the projects page

nitmv: so what is the error in the closed function?

mattwc: So then my workflow should be: 1. create a `customer`, without attaching a `plan`, when they register. 2. wait for the customer to decide to subscribe - at that point, create a `plan` and associate the `plan` with the `customer` via a `subscription`.

dandu: you could do that, or don't create the customer until they actually subscribe / enter their card info

the closed function is called when the user clicks on close button and also when the payment is completed. is there a way to handle them separately

the token function will always get called first, so you can set a global variable in your token function that your closed function can read

mattwc: thanks!

Hi Mattwc...did you receive me last messages?

irctc036: yes but you didnt say what the problem is

our platform allows restaurants to accept online orders...once a user chooses items he is sent to checkout page. If its the users 1st order, at checkout page he enters credit card info..as soon as it is entered then the order is placed...... When a user places the first order it doesnt go through and no order is sent (but user assumes it is sent)..We dont receive this issue on ourstaging server w/ Test stripe account BUT it happens o

we cannt recreate this issue and it is a major problem for us

irctc036: what do you mean by it doesn't go through, is no token generated? do you have any logs that show anything, you can't recreate it in production?

it looks like it creates the users account on stripe but it doenst place the order on our platform

but with test stripe account this issue doesnt happen..it places order on our platform the first time

Any stripe devs here?

irctc036: do you see tokens being created in Stripe?

irctc036: if it doesn't send the order to you that sounds like an issue between your app and your production server

it may as well be.. i dont understand why it works on test stripe account but not on live stripe account

irctc036: I'd have one of your devs do some debugging in live mode and figure out where its failing

Hi, can anybody help me integrate stripe into Wix; in order to create a subscription checkout button - perhaps through HTML? Thanks

without knowing what api call isn't working its a bit hard to figure out, but it does sound like you could use some better error handling

TuesdayNinja: you should just ask your question

It does create the customer and adds the credit card info

yeah il get the devs to dig deeper into this, even tho theyve been saying they cant recreate the issue

stripe732: stripe checkout requires some server-side api code so you'd either need to use wix's ecommerce offering or a third party took like commence payments.com

irctc036: if its creating the customer that means its hitting your server. have you tested with 4000000000000341 in test mode?

Hey @mattwc – Question, we're trying to automate the oAuth flow for testing. We created test standalone accounts for our platform (via Connect) using the API to create the account. Once our tests are complete we would like to delete the test standalone account since it is no longer needed. Does Revoking access to these test standalone accounts delete them?

No...what is 400****341? when we do testing its off of 4242* (credit card)

irctc036: 4242 is for successful transactions, but not all transactions are successful, so theres a ton of cards to test for error cases

Thanks for the response Matt, but I have no idea what any of that meant, I'm not very literate when it comes to HTML or PHP

TuesdayNinja: I don't believe they do

can you please direct me to the page with the documentation on this?

stripe732: because of how wix works you can't just add your own server code like Stripe requires

stripe732: you'd need to use wix's offerings, or a third party tool

@mattwc is there any way to delete them? The "Delete an account" endpoint only works for managed accounts

I see, so would you have any idea which third party app I could use?

Cos I am certain that Wix doesn't offer subscription integration

TuesdayNinja: not programatically, you'd probably want to email support, there is probably a better way to handle testing it, like maybe stubbing and returning a prebuilt account

irctc036: https://stripe.com/docs/testing#cards-responses

thnk you

stripe732: I built https://commencepayments.com for this use case, https://stripe.com/built-with may have some others

I understand, so I just copy and paste the code in to a HTML box?

stripe732: with commence yes

@mattwc thanks stubbing is probably a good idea

So I've entered the code but nothing is showing

if you save / preview the site it should show up

It's not showing up...

stripe732: one sec

stripe732: ah right, wix is weird, so the code you'd enter would be <p>Commence Code here</p>

need to wrap it in <p></p> basically

Thanks, I've got it in. So in regards to charging a subscription monthly recurring fee; is that possible?

stripe732: yeah, when you create your commence account there is a button builder that will ask you questions like do you want a one time charge, a subscription, how much do you want to charge etc, and at the end it gives you your code

at what scenario the status of payment[in charge object] will be pending or failed?

I see, thank-you very much! Last question: is there a way for me to remove the grey background?

Kowsalya: you only see pending for ACH, failed is only for declined charges

Ok thanks. But declined I am seeing before charge object created right?

Kowsalya: you'd see declined as a result of a charge being created

Is there is a way to test record status/failure_code/failure_message/fraud_details appropriately?

stripe732: I think if you just move the html box it'll turn white

could you please share some sample card numbers or example scenarios?

Kowsalya: https://stripe.com/docs/radar/testing

Thanks mattwc

quick question :)

stripe262: sure just ask

I have another question.our platform allows restaurants to accept online orders and all the restaurants are standalone stripe connect. A user placed an order at one of our restaurants .it created the customer on our host stripe account and the email address of that user. on restaurant stripe account , it charged the user succesfully but it didnt bring over the users email or it didnt create that user as a customer

why is that happening?

irctc036: because thats how charging with destination works

Hi Matt, back again, the grey returns as soon as the Stripe form opens

It sort of ruins the house-style...

Is there a way around it?

Ok, how do we then send the customer the proper receipt?

I see from an ACH perspective, Stipe indicates that the customer has up to 90 days to initiate a refund request. Does credit cards have any time considerations as well? We are developing a white labelled solution, so wondering if we should disable the refund button after XX days.

*Stripe

bc the restaurant doesnt receive the email so they cannot send a receipt

stripe732: do you have a link so I can take a look?

email address*

irctc036: the receipt gets sent from your Stripe account, but personally it probably be better for you to have some custom thing you send the restaurant with the email and what the customer ordered and stuff

stripe262: chargebacks are commonly under 90 days but 180+ isn't unheard of

Why do you say that?

ok so best not to set a limitation on when they can refund

irctc036: well you need to give the restaurant some way of knowing what the customer bought right?

stripe262: yeah best not to

Thanks Matt!!!

oh ok.. that wont be a problem because the restaurant has a web based platform that they see the incoming orders

irctc036: so why not include the email in their web based platform?

The users are the restaurant customers..the restaurants customers go on our app to order from the restaurant...the email is meant to be sent to the restaurant customer (how much they spent on the order)

i may not have understood your question..sorry

irctc036: so whats the issue with the missing email?

That's the link for it Matt

when a customer places an order, i dont know how to send a receipt to the customer since we are using destination

irctc036: the receipt would get sent from stripe from your account

there are no payments on my stripe account...the payments are on the restaurant stripe account..

on my stripe account i can see the customers but i cannot see the transactions

stripe732: ah that darkening on the screen is something from Stripe, not Commence, but what you can do is have commence open it in a new tab (since wix, locks us down to the size of the html box)

stripe732: for the open in a new tab, you'd add data-forcemobile="true" to your button code

irctc036: do you know if you're using shared customers and actually charging directly?

irctc036: I'd still recommend sending the email from your own application

and not using Stripe email receipts

I dont know if we are using shared customers. How can I find out ?

irctc036: you should ask your developers