#stripe

hello

hellllooooo ahhh

how to use stripe transactions and data to automatically assign each transaction to the right salesperson?

wilsonckao: I'm not sure what you're asking "automatically assign each transaction to the right salesperson" sounds like some business logic you'd write on your end

so we've got millions of transactions

each with unique email

and salespeople owns certain emails

and each salespersons email list grows

okay, so that sounds like some logic you'd want to build on your end, here's how you might go about it

Curious to know if sending both USA & Canada traffic to the same store at the same time directly from Facebook would / is getting my account banned from stripe?

for transactions, before you create the transaction you could look at the email, run that email against your local database to get the salesperson associated with the email, and then add it to metadata of the given stripe customer or charge, https://stripe.com/docs/api#metadata

Hey again! So, I found the code issue and have corrected it. I now am getting the tokenized version collected and sent. What are the next steps to get Radar implemented

@dqsf got it

for any historical transactions you could list all customers or charges, compare the emails to your internal reference, add necessary metadata https://stripe.com/docs/api#list_customers

@dqsf do you know hubspot?

M3l: for any questions about stripe policies, you'll need to contact support

we use hubspot to assign deals to salespersons, and each unique deals have unique email addresses

so our database would be hubspot

deftOfCenter: awesome! if you're using stripe.js or checkout on your front-end and have your backend setup to charge you should be set --- you can email support with any questions

perfect. thanks!

wilsonckao: unfortunately i'm not very familiar with hubspot, do they offer any kind of API or Stripe integration?

wilsonckao: zapier is a nice point and click way to connect different services they seem to have a few options to connect HubSpot based upon Stripe actions ---- https://zapier.com/zapbook/hubspot/stripe/ so it seems likely that they do have an API of some kind

yes

hubspot has deals api

so it sounds like what you'd want to do is create some logic on your end to when a new customer or charge is created in Stripe also use their API or functions to create a relevant 'Deal' in HubSpot?

not only new customer but existing customers

i've looked at zapier but they can only create new deals

wilsonckao: okay, so with existing customers, from stripe's side you could list all customers, https://stripe.com/docs/api#list_customers

where can i hire someone to help implement this logic

https://matchist.com/stripe https://www.upwork.com/o/profiles/browse/?q=Stripe http://www.peopleperhour.com/freelance/stripe+p..., etc

There are lots of sites for freelancers familiar with Stripe

Interesting behavior in the credit card text box on IOS

#1 tapping it give the phone keyboard and not the numeric one.....

slight differences

#2 if you put in the credit card number it goes to the expiration date however if you tap the credit card number there is no way to get back to the expiration dat and CVC unless you delete the last character and re-enter it

bostonmacosx: thanks for the feedback, if you write in and detail how to repro we'd love to see it, support.stripe.com/email

ok will do...code included? I need to figure out how to do screen movies on the iOS device

sure

hi, what's the recommended approach for ACH payments (no plaid) using managed accounts ?

jtroconis: are you referring to charging Customers via ACH or paying out Managed Accounts via ACH

from the docs this is what I understand :

1. get a token for the bank account (using stripe.js)

2. create a customer using the bank account token.

3. once the microdeposits have been made, verify the customer

how do I associate the customer to the managed account ?

So to be clear here

there are Customers

Is there a way to simulate "Your card is not supported.", code: "card_declined" with stripe checkout?

and there are Accounts

sent in

iri: no, unfortunately there is no testing card for that code, https://stripe.com/docs/testing#cards

A customer is getting this error and they say stripe checkout is just freezing, but when I test with 4000000000000002, stripe checkout pops up saying failed.

I see nothing in my server logs, implying we're not giving this customer a good UX.

jr: Customers you can 'charge', Accounts you pay out to

all we need is to be able to charge verified bank accounts on behalf of a managed account

I can't reproduce the behaviour they're getting.

So, how can I check that my application is behaving well and showing a sensible error to the user?

jtroconis: okay, great, so with managed accounts you usually charge with destination. so what you'll want to do is create Customers on your Platform connect account, verify the bank accounts with the flow outlined here, https://stripe.com/docs/ach#manually-collecting...

jtroconis: once the account is verified on a given customer you'd use this flow, https://stripe.com/docs/connect/payments-fees#c...

iri: the error the user is experiencing is simply a decline, the specifics are determined by the bank

dqsf: My concern is that the user is not seeing any error message. Their words are "It just freezes".

I want to test this case to make sure that the application behaves well for this, and tells them the error "Your card is not supported".

dqsf: I see, there's no association between the customer and the managed account other than when the charge is made by using the "destination" field.

iri: We don't have a test number for that specific error, it may be something we add in the future but no timeline for that at the moment. it's still a code: "card_declined"

dqsf: with what you explained the customer is associated with the platform account

So, the user should be seeing the error in checkout.js then?

iri: i'd ask the customer for more detail, a sceenshot, to try another browser to see if the 'freezing' issue persists, they can even try stripe's reachability test, https://status.stripe.com/reachability

dqsf: is there a way to associate the customer with the managed account instead of the platform account ?

jtroconis: yes, if you're using managed accounts that's generally how it works, customers will live on the Platform and you charge with destination

jtroconis: you can create customers on managed accounts, and charge directly, sure, but its a very uncommon approach when using managed accounts and not something i'd advise unless you have really specific reasons for that flow https://stripe.com/docs/connect/payments-fees#c...

dqsf: in the Charging directly, a TOKEN is listed, and it is stated that i can get a hold of such a TOKEN with either the accounts or the platforms publishable key, but i am quite unsure how to get a hold of that TOKEN?

Hellsted: https://stripe.com/docs/checkout or stripe.js

so if a checkout is needed, what is the idea about using the managed account for it?

Hellsted: a managed account is used to accumulate a balance and pay out a user

dqsf: I see, thanks a lot

Checkout or Stripe.js are secure ways to collect card details

and from that process you get a token

ahh, is that token a one time use or can it be reused?

Hellsted: that depends upon how you setup your integration, https://stripe.com/docs/charges

okay ty, ill try that :D

dqsf : is there a way to verify a bank account without creating a customer ? The reason I'm asking this is because our scenario is a one time charge, so we won't use the customer afterwards.

jtroconis: You do need a Customer in order to verify a bank account w/o Plaid

dqsf: I see

hi there how do i go about asking a few sales related questions?

VidAngel Tech support here. We've suddenly had an influx of customers saying they can't update their credit cards. Did something change with the Stripe Checkout js code?

On that note, is the accepted answer here still valid: http://stackoverflow.com/questions/28866338/edi...

mooseh: you can contact sales https://stripe.com/contact/sales, this channel is generally for technical and code help but we try to answer what we can as well

thank you sorry to disturb

mooseh: no worries at all!

jbod: that's still valid, what's the specific problem are users seeing?

I don't think there's a problem with the code persay. I just noticed that some attributes we were using (address, label) were deprecated so I altered them according to the online API. Then suddenly last night we had 50 tickets from users saying they couldn't update their cards

They can click 'log out' and update it

but we're wondering if something in the expected flow had changed with Stripe Checkout.

(log out for the ones using rememberme, that is)

hmm, the expected flow of checkout hasn't changed

if you have specifics that we can reproduce you're welcome to email them in

Sorry if I was vague. My specific use case/ question is: If I know the user wants to input a new card, is there a way to open Stripe Checkout such that it allows them to change their credit card without having to 'log out' and regardless of whether or not they've previously selected 'Remember Me.'

jbod: remember me is tied to their email, if they chose that option in the past they will have to logout to change their card

That makes sense. It must have been a coincidence on our end then. Thanks

Not sure if this is the place to ask, but is there a way to blacklist a particular customer/IP address/credit card at all? So, if we have a customer that keeps creating fake accounts to take advantage of "new customer only" promotions, is there any mechanism in Stripe to block him?