#stripe

hello

i need help

about the refund case

are you listening me ?

stripe819: this is a public support channel, and stripe employees aren't here at all hours.

also, I'm not a stripe employee

so how to contact stipe employees ?

thanks for reply

That's the best option they have, especially if account-specific issues come up

when will stripe ever respond to me.

I've lost like 20 customers because they haven't responded to me.....

ziggyfish: what did your bank say when you called them?

markin, they said they can't see any issues, its got something to do with Stripes end.

ziggyfish: did they see the charge request go through? Did they approve it if they did?

markin, I was reading the documentation, and from what I understand the bank doesn't get notified at the stage my card gets declined

your bank is the one that normally declines the charge

markin, no there is no charge request. And really there shouldn't be because the first charge is 14 days from the signup of the subscription

i.e a 14 day trial

stripe will decline charges under certain situations but that would be after the bank approves it (like if the cvc code doesn't match and you have that setting enabled in your account settings)

so assuming you're collecting the card data up front, Stripe will send a verification to the bank, the bank needs to approve that verification

normally the verification is done as a $0 or $1 authorization request

though a simple fix until stripe gets back to you is to just require credit card up front

since its a trial you don't need the credit card till the end of the trial

markin, will do. Just frustrating thats all

so did your bank see the $1 or verification attempt?

no didn't see the verification attempt. Is it the credit cards bank, or the receiving bank that should get the verification attempt?

the credit card's bank, the receiving bank has no way of doing it since the credit card number wouldn't be an account they control

well then no, the bank doesn't get a verification attempt.

The strange thing is I have used the same card before (5 days ago), and it worked perfectly then. Its just all of a sudden its stopped working.

then there is something up with your account that only email support could handle

yeah thought so

I guess their support office is in the US. so it may still be a weekend there

there's support folks remote and working 24/7 to my knowledge, but some issues can only be handled by a subset of folks

Well its been 3 days since I sent the support request. markin thanks for your help anyway, very much appreciated.

Hello

hello

Stripe available in New Zealand?

viki: New Zealand is in private beta https://stripe.com/global

Can I signup for the beta?

Is is possible to collect payments in USD or GBP in Stripe New Zealand?

its a private beta so you can register your interest in it and you'll get added to it once space becomes available

@Markin. Ok. What about my second question?

viki: thats a good question and I don't see an answer to that publicly available so you'd need to email in

@Markin. Thanks. I'll contact Stripe support

hi guys

i need help?