#stripe

we are working with the bank toda

Virgslanding: sorry to hear that :(

is there any way to restore the email on the account back to our correct business email that was there for the past 2 years

thanks

Virgslanding: this would all have to be handled over email / phone

what is our process

yes I assume

A call would be ideal

so your best bet is to reply to the most recent email there and they'll be back in touch as soon as possible

can someone contact me directly or email?

we just need to make sure this is resolved by eod today so it doesnt affect our business thsi weekend

Virgslanding: they will, yeah. this channel exists as a forum for developers to get help building on stripe, so we aren't able to do much here

ajs_: do you know if there is a downloadable version of the api docs?

Totally understand

katronix: not that stripe provides, but i believe there are other services that do this

okay

is there a more immediate emergency number I can call to expedite?

I have not at this point recieved any response from my inquiry earlier this morning

Virgslanding: no, but they respond to most within a few hours. if you want to PM your email address to me privately, i can also let that group know you stopped by here

okay I will

Did I do that right? I will send email

you did

waiting for you to send email but got your message

hello

anyone online/

i got a question

asd123asd: no no one here :)

ok loool

you on the stripe team?

I think ajs_ is, but I'm not

Virgslanding: looks like they set up a call for today

Exactly

perfect

I just got that message myself

thank you!

i got a question can i shoot?

this is a great resource

asd123asd: sure, just ask

soo i just registered and i got 2 days rolling right but my first transfer is going to take 7 days it says but my friend who suggested me the service got 2 day rolling and he didnt have to wait 7 days to withdrawl

this means its something wrong with my account

my credit score or what i dont get it

asd123asd: your first transfer always takes 7 days

asd123asd: https://support.stripe.com/questions/bank-accou...

this means he is lying to me ?

lol

asd123asd: no, just means the first one takes 7 days and subsequent transfers (in some countries like the US) are 2

yeh but he said first transfer took only 2 days for him

asd123asd: probably just forgot that it took 7 :-)

ok thanks

i bet he liyed

lol

ajs_: is it okay to store the customer's token in a database? if so how long is the token?

katronix: so you want to store the customer ID as opposed to the card token, which might be what you're asking

if so, sure. and it doesn't expire

ajs_: okay

good starting point for this: https://stripe.com/docs/charges#saving-credit-c...

hi, I'm developing a web subscription service where I process charges on behalf of clients.... and I was wondering how the stripe fees work.... do I pay them or do my clients? I will be applying my own application_fee

ie do the stripe fees come out of my application_fee or from the charge amount?

tomasm-: depends how you create the charge https://stripe.com/docs/connect/payments-fees

ajs_: do you know how long the customer id is? its not mentioned in the docs

if you want your client to be the merchant they pay the fee, if you want to be the merchant you pay the fee

katronix: for database purposes they can be up to 255 characters long

thanks markin

katronix: and note the format and length can change at any point but they won't exceed 255 chars

markin: so best to store it as characters then, I suppose

markin: if I can charge my clients a flat % and they not have to worry about transaction fees with stripe, that would help

katronix: well most databases are a like varchar(255)

tomasm-: from what I've seen they charge the same as PayPal, 2.5% + 30 cents (USD)

tomasm-: this depends more on who should be liable for the charges, who is responsible for supporting the end customer, refunds, chargebacks, etc

okay thanks markin

katronix: in the US 2.9% + .30

ah that's right... I was close (but this isn't horse shoes lol)

markin: ok so which approach is it when the connected client deals with that?

tomasm-: the one where you charge directly so that they are the merchant, thus their details appear on the card statement (though where they pay the stripe fee)

tomasm-: its fairly common to just calculate the stripe fee, and reduce your application fee by that amount so they in essence just pay one rate

markin: yeah the end customer doesnt need to know who I am, that's just confusing.

markin: huh?

tomasm-: if you just want to charge your customer a flat rate (like 5%) calculate 5% of the charge, calculate the stripe fee and then set your application fee to that, so that the customer only pays 5% (like 2.9% to stripe and 2.1% to you)

markin: oh I only meant that it might simplify if they only paid one fee, but it sounds better to keep them separate

new to strip, perl developer, have form to capture credit card info but do not understand how to pass amount & description to script that charges the card

Hi - we changed our site name this morning and thus I changed the address for the Webhook in our dashboard. However, I had a typo. I just fixed the typo and noticed that there are several subscription events in "pending" status. Is there any way I can force a retry for those webhooks? It's causing our customers some grief...

he irctc623, i don't know that we have a perl example but you could look at something like https://github.com/lukec/stripe-perl

have looked at stripe-perl but it uses a fixed amount and description...need to know how to pass these values w/token

I'm looking at the typical way to charge a customer using stripe.js in the docs, but what about when I already have their customer_id and card_id on file? is there an example form somewhere that suggests what (hidden) fields I need to put in the form?

Hi - we changed our site name this morning and thus I changed the address for the Webhook in our dashboard. However, I had a typo. I just fixed the typo and noticed that there are several subscription events in "pending" status. Is there any way I can force a retry for those webhooks? Our customers are not getting upgraded because of this...

which of course I do realize was my fault to begin with.

Hey stripe engineers

is stripe.js needed at all when the customer and card is already on file?

A customer says his bank blocked a refund we sent him because he switched bank accounts

Your support articles says that the bank will then return the refund to Stripe and that will email its user when that happens. Is that the case? We haven't received an email yet

Hi all, I'm having trouble seeing successful charges reflected on my dashboard.

Jake__: I'd email support about that