#stripe

hi all, can someone help me with a Transfer issue?

casey: what is the issue?

markin: I'd like to make a transfer from a managed account's stripe balance to the bank account associated with our main account

you cannot do that

when I say 'main account', I mean when I go to the dashboard, and click on 'transfers', that is the bank that shows up

a managed account can only transfer to the bank account associated to the managed account's bank account

okay - so if we have a managed account with a stripe balance of $150, that money cannot be transferred anywhere except the managed account's bank?

correct

is there a way then to retrieve that money? make a charge?

you could refund the charge that contributed to the balance (thus sending the money to the customer), but the money cannot just go back to your account

you can only charge a customer not a managed account, why are you trying to retrieve that money?

well, I'm working on my client's app and he went in and refunded a bunch of payments, and now the money has gone to the managed account but he intended for it to go to the main account's bank

casey: as in, you're charging through the platform, and you meant for the managed account to cover the refund, not you?

if the charges were refunded, you reverse the transfer

*you can

@tr12: that's right

casey: then yeah, that's totally something you can do

Hi, I have a questions about dealing with duplicate customers.

@tr12: how would I do that then?

casey: when you create a refund, passing reverse_transfer=true is essentially just shorthand for creating a transfer reversal at the same time

petert_: sure

casey: but you can do this separately as well: https://stripe.com/docs/api#create_transfer_rev...

casey: bear in mind that you can only reverse a transfer if the corresponding charge has been refunded (or partially refunded for >= the amount that you want to reverse)

I've been told that I have to manually enter the data from one customer into the object of another customer and then delete the original customer object. Awesome, but how do you do that? I'm talking about using the Stripe site, not doing it in code.

tr12: oh, okay. so passing 'reverse_transfer=true' will refund a charge from the managed account's balance

petert_: you're trying to copy a card to another customer?

casey: yep

tr12: but for the current case, where he already created the refunds, and now the managed account balance has money that instead should be in our main account's bank, how could I accomplish that?

Yes, card, but more specifically, their account history, payments made, subscriptions etc.

casey: right - you can still create the transfer reversals that *would* have been created if you had passed reverse_transfer=true

petert_: that you can't copy over, you could copy over the card and create a new subscription

Hi, just a bit lost here- trying to create a customer, all works fine and I get the customer ID, but then I can't find this customer on dashboard and via API I get no such customer.

casey: (with the api call that I linked to earlier)

adamcooke: are you using Stripe connect?

*Andrus ^

tr12: okay - I'll look. thanks!

Ah, I see. Yeah, I really just trying to keep the books neat and tidy and to avoid staff charging defunct accounts or confusing search results. Will work around it, though, no worries. Thank you!

tr12: sorry for the questions, but I'm still a little confused. the managed account has $149.97 in the Stripe balance, and that's the money we'd like to transfer

so it hasn't been transferred to his bank yet

casey: so if the charge that the money was for was refunded, you can reverse the transfer from your stripe balance to their stripe balance

casey: so if you go to one of the payments that was refunded in the dashboard, there should be a transfer listed on that payment

if you click on that transfer, it'll take you to a page for that transfer, and there's a "reverse" button on that

hello

hi hi irctc709

tr12 markin: okay. so if I reverse the transfers, then I need to create new refunds with 'reverse_transfer=true', yes?

yes

and potentially reverse_application_Fee

hello

hi irctc645

markin

I have some questions

sure just ask

I want to configure address verification on my checkout page with woocommerce while using stripe as payment gateway

irctc645: does woocommerce already collect the billing address for you? I suspect they should have some setting for that

yah

so in your stripe account settings you can decline charges that fail zip code checks

the only thing issue is about address verification

to decline address line 1 failures you'd have to refund them manually if woocommerce doesn't give you that option

address line 1 isn't a great check though and can be a bit flaky

eg 123 Main Street and 123 Maple Street are the same for address verificiation

I mean zip code and province should be matched

for billing and shipping

there isn't a check for the province

the bank doesn't check that info, or at least does not expose the results of such a check

How many zip codes are there that span 2 provinces too?

no match for zipcodes

what is teh simple solution to verify address on checkout page

irctc645: what do you mean zip code and province should be matched? Stripe will automatically verify the zip code matches what the bank has on file

so, to provide a bit of colour here, if you collect the address, it's being sent to the bank, and the bank will look at it

ditto for the cvc and the zip/postal code

and the bank will base it's decision to authorize or decline the charge in part on that information

ok

it's sometimes the case that the bank will choose to authorize a charge even though the zip/cvc/address doesn't match what they have on file

and you can choose to tell stripe to reject these charges

specifically, if the zip or cvc doesn't match, you can refuse to accept them even if the bank is willing to do so

I am sending you this source from Stripe

You can collect all of the information you need for these checks by using Stripe.js. You’ll just need to include these additional parameters: address_line1: returns address_line1_check (based on the street number) address_zip: returns address_zip_check You can also enable these fields with the Checkout by including the data-address option. (If you’re using custom buttons, you’ll set address: true.)

stripe doesn't provide an option like this for the address_line1 check, because this just isn't accurate enough

if you reject all charges where the address_line1 check fails, you're going to get a ton of false positives

so stripe doesn't provide this as a default option, because it's generally a bad idea

how about this "address_zip: returns address_zip_check"

what about it?

the stripe dashboard shows the results of those checks

you can also tell stripe to reject all charges where address_zip_check failed

ok

thanks

Hello

hi Andrus

Andrus: are you using Stripe connect?

Is it possible that stripe had just some issues saving customers- as exactly with the same code some customers are created some are not?

markin: yes

Andrus: that would be pretty unlikely, my guess is you're createing a customer in a connected account but trying to find it in your dashboard

been working with stripe for two years now, and did that mistake long ago. checked several times that using platform key and searching customers under platform account

the dashboard search can be delayed, but if you create a customer, the retrieve customer API should return it immediately

API returned "no such customer"

OK, thanks

if you look at your dashboard logs you see but the 200 /v1/customers and the failed /v1/customers/customerid?

*you see both

Markin: that was the thing, that the api returned customer ID but there was absolutely nothing in logs. Next post with this cus_id returned no such customer

if you don't see it in your logs, the logical conclusion would be you made it in a connected account (like you passed a stripe_account when you created the customer)

you could email support.stripe.com/email the customer id and they could look it up, but the most likely conclusion is your code somehow put it in a different account, maybe a race condition where you set global stripe api keys

Markin: thank you, will do that

I am a designer....Just trying to get Stripe + Ecwid + Adobe Muse hosted on Business Catalyst for a simple e-commerce setup

anyone out there to give me the 1-2-3 to get this running?

JSmith_: isn't ecwid itself a hosted solution?

ecwid has a Stripe integration, but the ecwid + muse _catalyst is a bit out of scope

Hi Room - Can someone help me make sense of a specific transfer (based on transfer ID)? The total isn't what I'm expecting it to be.

Transfer ID is: tr_18GhmzFFv9WXbqGyCy6LMWqJ

V28: I can't look it up, but the dashboard transfers page should show a break down of everything thats in the transfer

markin: Yeah, that's what I'm in now