#stripe

from standalone to manages

rubeacon_: why?

is there an option to add (or just display) sales tax in the Checkout UI? Or do I just add it to the total payment amount and add verbiage to my site about it?

rubeacon_: this is a fairly fundamental change - you should work out which type of account you want to use in your production app, and then use / test with that type of account

rubeacon_: you can't switch an account between types after it's been created, fwiw

confused: you'd add it to the total

does Transfer.created mean that the transfer has been sent and is waiting to be received by my bank or does it mean that the transfer has been scheduled for a specific time?

ok - no way to itemize the invoice then right?

mychickenrice: for automatic transfers, this means that the transfer has been sent, but not yet received by your bank

mychickenrice: the point of truth is the status field on the transfer

confused: checkout just knows about the total amount

got it - thanks

insofar as checkout knows about an amount at all - it's purely for display purposes

ya

you can put whatever text you want there, though trying to display too much won't work very well, so I don't think it'll be easy to fit a subtotal, tax & total in there

generally, checkout should be the very last step, after the order details, subtotal, etc. have all been laid out in your own page

roger that

tr12: funny thing is, we aren't passed the address information until after the user hits "Pay Now ($10.00)" so there's no way to add sales tax to the total unless we handle the address stuff on our own.

confused: yeah, you may want to collect the shipping address outside of checkout

I think I'll just add a note: Sales Tax will be added to the total during processing (prepare to pay more and wonder why the charge is 6% higher) :)

hmm, I'd pretty strongly recommend presenting the actual amount that's going to be charged to their card

that way it can be determined and calculated on the server side when the actual charge is made

yea but that renders Checkout's "quick and easy" integration moot

I don't know if you're *required* to do this, but it seems like a poor ux either way

i know :(

confused: tr12 just a quick thought: you could use the "closed" handler on checkout to show the adjusted amount based on shipping zip with an "are you sure?"

still not _great_ ux

yeah, that's true

ya

Help!

I've seen disclaimers like this before and they're not great but it gets the job done: *Pennsylvania residents are subject to 6% sales tax which will be added to your order total during processing. The total amount shown in the cart does not include sales tax and the charge on your credit card statement will be 6% higher.

i need to get in contact with you and solve a problem...

if you have destination zip-based tax that gets complicated to calc in JS

luckily we just have a 6% tax if sold within PA

so it's simple

?????????????????????????????????

hi

irctc746: go ahead and ask your question!

I got many clients compalined that their payment were failed

Guinevere: do you have any specific errors from your logs on your dashboard?

error: message: "Your card was declined." type: "card_error" code: "card_declined" charge: ch_18HFZ7CXs5g2wGrVxhrcIXFi

I HAVE SENT EMAILS TO YOU AND DONT GET ANY RESPOND! AND I NEED TO SOLVE EVERYTHING TODAY, WE ARE LOOSING CUSTOMERS AND MONEY.

irctc746 : if you give me your email address in private I can have someone look into it

error: message: "Your card was declined." type: "card_error" code: "card_declined" charge: ch_18HExvCXs5g2wGrVWv352FJ4

Hello.

HOW DO I SEND IT IN PRIVE @koopajah

This is the most wierd chat i ever seen :)

And most error msg is card error, but my clients sent emails and told me that he tried several different cards and they should all work as he just purchased goods from other British wesite

just type /msg koopajah my email is zzzz@example.com

Could you give me a quick approximation as to what the non-profit account includes? I am building a new site for a non-profit, and I am considering Stripe

hey Guinevere, you can email in to have the declines team take a look at this: https://support.stripe.com/email

Hello, I can’t get my site out of “test” mode. Can anyone help

JapSeyz: you'll probably want to get in touch with sales about this: https://support.stripe.com/email

@ajs_ but it takes time, I have been complained by my clients so frequent these days.

story: sure, did you replace the test api keys with the real ones?

Guinevere: we're not able to help with declines here and they respond to most emails pretty quickly

yes, replaced the keys, changed to live mode in the dashboard, and I have https

I am using stripe.js

story: cool, so what are you seeing? like can you clarify what you mean when you say you can't get your site out of test mode?

story: the switch in the dashboard just affects the dashboard, tbc

@ajs_ I know, it's in my plan, I was just curious as to which benefits it includes, do you know anything about this? I am currently doing cost-analysis, and would like an approximation for Stripe :)

when I go to make a payment, it says “test mode” on the top right

story: it sounds like you're still using test keys with checkout

you'll need to swap it out with your live publishable key

I did swap it out

JapSeyz: i don't, sorry. this channel exists for help with development questions but not much help with specific rates etc.

the keys begin like “sk_live_

Alright, I'll contact Sales, thanks for quick replies

sure. sorry i'm not more helpful

story: no, the keys that you put in the checkout config (like data-key)

story: there should be a key there that looks like pk_live_***

yup, I have two keys that I have in a stripe.php file “pk_live_”

and “sk_live_”

story: do you have a url I can look at?

sure

story: if you view source on the page, you'll see the 'pk-test' key there

if you click on “buy ticket” at the bottom it says test more

*pk_test

it’s not in the source code, it’s a php file

right, but what your page is loading in the checkout config is the test key

so you're not loading the live key. maybe the test key is hardcoded there and you're not pulling it from your config file, maybe you defined the wrong config file or didn't save with the live keys, etc.

where is the checkout config?

I am writing this page from scratch, I didn’t make a checkout config

if you look at view-source:https://usafball.com/stuttgart/tick..., line 398, that's where the key is

oh...

I am so dumb

lol, no worries

that fixed it

\o/

yay!

thanks for the help!

yw!

"expected to arrive 1st of june" is this in relation to UTC time or the timezone that I have manually set on my dashboard?

thanks for answering my previous question btw

there's enough error in that number that it almost doesn't matter

usually, the transfer will post at whatever "start of business" is for your bank on that day

it's not that the transfer shows up at the stroke of midnight on the first of june

(also, np!)

hi everyone! i have an app that sells subscriptions and charges shipping fee based on location. the shipping fee is charged as an invoice item via webhook. when a user change their address, how do i update the new shipping fee starting from the next month?

yeah was just hoping haha, usually my bank would tick transfers over the second after midnight but at this point it doesnt really matter anymore haha. thanks again

sou: you're adding the shipping fee as an invoice item, though - would you not just look at the shipping address when the invoice is paid & add the corresponding shipping amount then?

from stripe's perspective, this is not a recurring item - you're just bolting it onto the invoice every month

so there's nothing in stripe to update

tr12, ah that's right! i was thinking if the user changes address mid cycle and i would have to tell stripe, but the invoice item is created at the beginning of the cycle so the current month invoice would not be affected

thanks for your help!

np!