#stripe

Hi

On the Stripe.com/dashboard, is there a way to remove a Connected Account?

I serached the online support https://support.stripe.com and not finding solution

Am I missing something?

So I have an interesting issue with the Ruby lib. Let's say you have a product sku with its inventory set to "finite" and given quantity. If you retrieve that sku and then try and update it you will get "You can only specify value when inventory type is `bucket`."

when I inspect the sku's inventory hash, it has a value of "null"

Even if I delete "value" from the inventory hash before calling sku.save, "value" is still sent to the api

chuckweiss: I'm pretty sure there is not a way, sorry.

I should clarify that the "value" property of the inventory hash has a value of "null" when retrieved via Stripe::SKU.retrieve()

caiges: Hrmm. That's a neat one.

I thought so :)

caiges: Imma poke someone smarter than I and see if they've seen that before.

kk

Two shakes.

thx

caiges: Gonna fire you a PM.

chuckweiss: did you figure out how to deauthorize a connected account?

we launched an app today where we post a charge with capture: false and then refunded the charges which released the hold. that's what we see, but the users are showing us their credit card having been charged!!!

irctc289: on their credit card is it under "pending" or "posted"

irctc289: it will take a while for the bank to refund the charge and remove it form their pending statement

regardless, they see it on their statement as a charge. how can we hold funds without this being displayed in their ledger?

this is not specified anywhere in your docs that this will display a s acharge and our users are furious

irctc289: you can't if you're holding funds it will show up as pending on the customers card because it has an effect on their available balance. It should not move from pending to their posted transactions

it shows as posted

irctc289: if its posted that would indicate you made a charge, either by capturing the charge or by setting capture to true not false. Are you just refunding the uncaptured charge or do you capture it and then refund it?

if you captured and then refunded it would take 7 to 10 days for the refund to reflect in their account

capture false then refund full

the local gas station puts a hold on my card until im done pumping gas but that doesnt post to my pending transactions

irctc289: then you should email support at support.stripe.com/email something sounds wrong if they're seeing it as pending and not posted

irctc289: the local gas station's hold would show up as pending, but they capture it at the end of the pumping, thus you'd only see the posted amount for the captured amount

irctc289: if you checked your statement while pumping (or had push alerts on your bank account), you'd see a pending charge for like $99 or whatever the hold amount is

ok, thank you. is there no way of fixing this?

if you're doing what you're saying you're doing it should just stay on the customer's pending transactions until the refund get processed. If its actually posted like you're saying, you should email support at support.stripe.com/email with the charge ids and they can investigate

i’ve got a subscription plan set up

is there a way for me to get a list of all subscriped customers and their shipping addresses?

Newyorkadam: you can do this through the dashboard, but not through the api

or, rather, to do this through the api, you'd need to iterate over all customers, and then discard the ones not subscribed to that plan

tr12: yeah I wanna do it on the DB

i should say dashboard, not DB

tr12: what page?

it's on the customers page

I have the ‘subscribers’ page

yeah, but that doesn’t say their address from what I can see

you can set a filter for only the plan you're interested in

tr12: yeah I’ve got a list of all of the people on the subscription

so i have a list of people subscribed

but not their addresses

huh, apparently the csv export doesn't contain shipping addresses, only billing addresses

I suspect you'll need to pull this via the api, then

tr12: ok, thanks