#stripe

I'm currently being told my application is in test mode and all payments are being declined when the application is DEFINITELY NOT in test mode...this is urgent as all payments are being declined and i havent received a response from your support team. anyone here who can help me?

jay_: did you fill out and submit the activation form at that link

at what link? I've been accepting payments for a year now, and it just broke over night without us changing anything

Ok, unfortunately this is something only support can handle

they will respond to you about this and I'm very sorry about the trouble

this is what i see at that url: http://cl.ly/2w1R0O3c2m1F

and if they did shutoff my account? why was I not notified?

this is nuts...maybe you guys should have a phone # ?

jay_: You'll need to talk to support about this, unfortunately there is nothing we can do about account status issues in IRC. We are just devs

do you have a support phone #? or is it email into the abyss and hope and wait?

There is no phone support at this time. If you share your email with me in private I can make a note on your ticket but you will have to wait to hear back from support about this

Hi, I have integrated a FormCrafts form with my Stripe account here https://formcrafts.com/a/volaregratispremium. I would like to test if everything is ok before going into production mode. What steps should I take? Thanks for your help.

Alessandro2: How do you connect your account with FormCrafts? Did you have to enter your API keys, or go through the Connect process?

If its api keys you can just plugin your test keys https://dashboard.stripe.com/account/apikeys , if you had to go through a "Connect" flow you'll want to chat with them to see if they support any kind of testing. Worst case I suppose you could make a live charge with your own card and then refund it!

is there a way to make a charge with the destination as a managed account go to the account’s available balance immediately? it looks like it stays in the pending balance for a bit

bhahn: in testing? I believe you can use 4000000000000077, https://stripe.com/docs/testing#cards

dqsf: yup, testing! will look at those docs. thx

I do not remember any API keys, so I guess it was via Connect. Live charge is an option too.

Alessandro2: formscraft should have some way to shift between live and test mode

Alessandro2: if you switch to live mode and everything works in test mode it should just work

As far as I know FormCrafts has no live/test switch, it's all on Stripe side. I have tried with fake card numbers from Stripe website, but I get error messages on submitting.

Alessandro2: In that case it sounds like FormCrafts hasn't given you a way to make test transactions with Stripe, you could try reaching out to them directly!

Or as I mentioned, make a small transaction with a real card, then refund it from your Stripe dashboard

that's maybe the better solution ;)

thanks for your support

Is there a good way on testing accounts, and transferring funds? For example, I want to create an account and transfer some funds from main acocunt to secondary account… The acocunts that I create under testing, say they are unverified, and there is no verification information. Is this supposed to happen when creating accounts under the test account?

I'm not sure I understand the question completely, do you want to simulate verification on test managed accounts?

RattyWork: that's fine. when you create a connected account initially the status would be `unverified`

Sorry about that. So I want to stimulate creating a real account, checking to see if it is verified(For example, do I need triggers or webhooks ot check acocunts), and then doing a fake transfer from one account to another.

ajs_: Yeah, which makes sense, but there are no reasons under legal_entities that say why the account is not verified.

or under verification

RattyWork: so just because an account shows that they're "unverified" doesn't necessarily mean that their ability to receive payments will be halted; it just means that we'll still need additional info in the future before they're fully verified.

so you can look at the fields_needed details underneath 'verification' to see if there are any fields that stripe needs. over time if stripe needs more information about an account we'll send an account.updated webhook with new fields_needed. in test mode if you want to simulate verification i believe you can put 000000000 as personal_id_number and that will automagically make the account verified :)

but the real thing to pay attention to on a managed account is not verification status but are charges_enabled and transfers_enabled true and fields_needed empty

Awwww okay, so I can test the account without any problems by just doing a test transfer on an unverified account.

I was wondering if a transfer would go through

dqsf: Do I need to setup a web hook, if I am pulling the data from your API to my app? I didn’t know if I could do a request on the account to check if the account is verified, instead of having a webhook.

A webhook is a good idea as what stripe asks for may change depending upon how much money has been transferred to the account, etc

Thank you ajs_ and dqsf :)

hello guys,

hi irctc005

what's up

can I ask how to capture customers Phone number and recored it to stripe account?

irctc005: add a form field, pass it to your backend, then store it in metadata, https://stripe.com/docs/api#metadata

ok cool. I already have the form

and on $customer = Stripe_Customer::create(array(

I added 'phone' => $newphonenumber,

is that the way to add it?

irctc005: so you'll only be able to use the parameters that are accepted here: https://stripe.com/docs/api/php#create_customer

instead of using `phone`, you'd use metadata as dqsf suggested: https://stripe.com/docs/api/php#metadata

ok will check it out

ty

guys, about using metadata

I added "metadata" => array("contact_number" => $newphonenumber)

on $charge = Stripe_Charge::create(array(

but it did not save any metadata on the customers info on my stripe account?

I had a quick question about payment handling. I can't seem to figure this out, and saw that the Stripe::Transfer was deprecated. How do I transfer money from a main Stripe account (has a few thousand in it) to Connected (Stripe Connected) users? Like $40ish transactions.

Stripe::Charge only works if I set the source as a Card (or token, or card array, basically a card)

irctc005: It sounds like you saved metadata on the charge rather than the customer

Basically, Stripe to Stripe payments.

ohh should be in this code instead?

$customer = Stripe_Customer::create(array(

TimS: Most transactions must originate with customers, via charges, https://stripe.com/docs/connect/payments-fees

TimS: For under ~10% of volume you can use transfers, https://stripe.com/docs/connect/special-case-tr...

If you need to do more than this I suggest emailing into support@stripe.com with as many specifics as you can about your flow, amounts, why, etc and the compliance department can review your needs

irctc005: Yep!

Makes sense so far. I feel like Stripe may not be the platform I'm looking for. I LOVE Stripe. I'll give a quick scenario.

thanks will try:)

I have a platform which allows users to Connect to Stripe. In doing so, they earn revenue through the platform. They can "withdraw" that revenue to their Connected Stripe account. That "withdrawl" should pull from the Main Stripe account (basically where everyone is connected under)

TimS: Connect is generally designed around marketplaces rather than peer-to-peer types of flows but definitely write in with your scenario and be as specific as you can about amounts, number of users, where they might be located, etc

Hmm. I'll be more specific.

1. A primary Advertising platform allows users to earn revenue through various means. 2. The users are mostly based in the US (almost entirely, but there's no restriction). All transactions will be based around USD though. 3. There's a main Stripe account which should have all the original money Advertisers will pay to have their ads displayed from (somewhere between $10,000 - $100,000 to start). 4. As users earn revenue (up to 90% of

the advertisers are willing to pay for their ads to be distributed amongst the community via various methds) they should be able to "cash out" their earnings to their Stripe Connected account.

Now, normally this is simply done in the past as Stripe::Receipient and Stripe::Customer. However Stripe::Recipient is deprecated in favor of Accounts

TimS: you'd want to email support@stripe.com, I don't think connect and special case transfers can handle that use case

Really?

That's really disappointing.

You may need a payments api like payoneer to handle the payouts

TimS: as I suggested earlier, please email this into support@stripe.com, and mention you want to see if this is something that Stripe can support. We're just devs here and this flow is fairly complex and would need to be run by our compliance folks there.

Thanks. I figured that'd be the case but wanted to be sure. I'll contact Stripe directly.

Worst case scenario, I simply have the originating account holder be stored around a Business Credit card linked to a bank account and specify that as the "Source" and the "Destination" as the Connected account.

That'd simplify it I think.

I'll contact Stripe.

Excellent! The compliance and connect team should be able to give you the options that Stripe can work with here