#stripe

dqsf so in case I'll update all associated cards on subaccounts, user will get multiple auths, isn't it?

aibek: you can try passing validate=false on your update attempts and that should skip any auths

oh nice, should I pass it in card.save()?

I think you'd do card.validate=false before the card.save(), it certainly works when creating new customers and sources, etc

dqsf thanks!

aibek: I know that'll definitely will work on card and customer creation but if it does not on updates, you can email support and thoroughly explain your use case and see if anything can be done.

dqsf thanks, I also have secondary option of just updating card on main account and deleting associated cards on subaccounts

I wanted to know if updating them won't be an issue

Is it possible that credit card companies update customer credit cards (triggering a customer.source.updated event) when a new card is issued?

it looks like a couple old customers who unsubscribed from our service a while ago recently had their cards updated, and it wasn't by us

In other words, i'm looking at the payment profile of a customer that unsubscribed 5-6 months ago and just recently their account triggered a card.updated event - i'm trying to figure out how/why this happened. My thought is that maybe their card was updated by their bank and they updated it automatically on stripe? It sounds crazy but it's the only explanation I can come up with.

I emailed stripe earlier this morning and I haven't heard back yet - i'm concerned and want to make sure my account is safe

Does anybody know if it's better to email support@stripe.com or use the webform (https://support.stripe.com/email)? I need to speak with someone quickly over there and i'm afraid they're all out on Thxgiving break already

mack9991: some cards will automatically update with stripe

markin: ok, this is a relief

markin: some of the cards auto-updating, however, are AMEX.

markin: and i've been notified about at least one of the updates, which was made on an active subscription, that pinged a random guy's account that has nothing to do with our service

markin: so not sure if that particular card was auto-updated incorrectly or if someone maliciously updated that and other cards in my system

There should be a card.updated event in the dashboard and it'll have a "source" of either api or automatic

markin: this is so helpful, thank you so much - i was so worried about this today

markin: So this is even more crazy then: I confirm that there was a card in our system that was auto-updated (source: automatic) incorrectly and i ended up billing a random guy that never subscribed to my service

That seems really weird and would warrant an email to support@stripe.com

markin: Agreed. I reached out earlier and haven't heard back. I'm frankly very worried that other cards were incorrectly auto-updated :/

markin: but thanks to you I know at least that this happened automatically - I actually thought it might be the case but it seemed too crazy to believe - it's actually a pretty impressive feature

markin: any idea how I can get Stripe's attention faster? I wrote to them (support@stripe.com) and tweeted at them. Let me know if you have any tricks

markin: i just want to make sure I dont have any security issues I need to deal with.

Yeah email is the way to do it. It'll probably take some time to investigate since it's the customer's bank that says card X is now card Y

I am completely new to strip, how does it work with FaceBook store?

I may be in the wrong place to be asking these questions, let me know if i am

markin: thanks for the help. if I could make you a batch of brownies I would

Tyler: the new Facebook store thing is exclusive to Stripe

mack9991: its the thought that counts!

Markin: ok. so am i in the completely wrong place to be asking these questions?

Basically Facebook just uses your stripe account to process credit cards but the entire store experience is controlled by Facebook

Ok, other than setting up bank info and such, how do you get your account to go live. i am reading about all these codes to use and testing and all. do i need to worry about any of this?

Facebook handles all of that. As long as dashboard.stripe.com/account/details says active

Ahhhh, i see it now! thank you for your help!

Hi

We send a lot of charges in a row for the same customer and sometimes get messages from Stripe saying that we attempted to make too many charges in a row

Is there a max number of charges one can do for the same customer in some period of time?

Or is there a number of seconds/minutes one has to wait between subsequent charges to the same customer?

Guest61343: we have a rate limit on charges to the same card, but if you write in to support@stripe.com, you can just get it turned off

it's mostly there to prevent people from shooting themselves in the foot with an infinite loop charging the same card over and over

tr12: can you tell me what that rate is?

do you have the error text handy?

If we knew the rate we'd just add a little sleep between charges

funny story, I'm trying to grep for that error in the code to find what the limit is

Don't have it handy any more :(

but I forget how that error is worded

hrm

let me have a look

I know it comes in an email and the email has a link to some place in stripe.com that shows that message, too

as far as I can tell, you'd need to be make more than 50 charges on the same card in pretty short order to hit that limit

out of curiosity, what are you doing to require that?

tr12: Hm, we get blocked at around 10 or maybe even a little less

tr12: each customer can have N "things" (we do performance monitoring, so one can have N things they monitor) and the cost of each is tracked and charged separately

So if a customer has 30 apps, then we send 30 charges

This: http://sematext.com/spm

so, fwiw, the issuing bank doesn't like this particularly much, and you'll see fairly high decline rates with this strategy

you're also going to get dinged with the $0.30 per-charge fee each time

Aha, interesting info. The $0.30 is not a problem (the 2.9% each a lot more), but the decline rate comment is interesting.

huh, it turns out the limit was bumped up recently

it should now be 50

which gives you a bit of breathing room, but you should really write to support to get them to turn the check off for your account altogether

tr12 - thank you for the info! If the increase to 50 happened this month, then we haven't seen it yet (we charge at the end of the month)

this is undoubtedly going to rear its head again eventually

Yeah, it might. Maybe we'll combine charges.

Hi, I'm trying to setup plans on Stripe account but I want to have two types of pricing on the same plan. If user chooses Monthly then I want to charge them $99/month with no Trial Period but if user chooses Yearly then I want to charge $999 with 1 year of free trial but should be charged immediately. So essentially user pays for a year and gets one year free. How can I achieve this?