#stripe

charged*

brent: its a known issue being worked on https://twitter.com/stripestatus/status/6496186...

brent, there is a backlog. we had the same issue, and all our subscriptions *just* ran a few minutes ago

awesome thank you!

not related to dev

Usually we are asleep when ours run, but we got to see them all come through today :).

how can i respond to fraud claim decided against me

not a lawyer but im pretty sure cc company accepts liability for fraud

commedeschatons: You can go to the dashbord and find the charge that there was a chargeback against and provide evidence. The credit card company will review the case and compare the merchants and customer's side of the story

commedeschatons: https://stripe.com/help/disputes

commedeschatons: but credit card companies don't assume liability for all fraud, the customer has zero-liability but that doesn't mean the bank has 100% liability

should i pursue or just suck it up

i’ve lost 1K so far from fraud decided not in my favor

commedeschatons: thats up to you, it depends on the type of chargeback, the amount, what sort of evidence you have showing you did everything in your power and within reason / standards to prevent fraud

right.

ive done that. after a claim has been decided against me is there anything i can do

Once its decided its decided, your business insurance may have some coverage from it

today is not a good day then

thanks though

When using managed accounts we are going to set the debit_negative_balances to true but we want to prevent a managed account from having a negative balance greater than X - how do we find the managed accounts current balance

nvm found it - using the balance object

I have close to 30 accounts on Stripe - any chance I could get them alphabetized on the dropdown view on the dashboard?

bthistle: thats a lot of accounts (id email support@stripe.com since I think you may be fairly unique)

It will be 200+ next year. I'll e-mail them, thanks

Thats a lot of businesses to be a part of

200 accounts?! And it's nothing you can solve using Stripe Connect?

how can I know if a charge that's been auth'd on a customer is expired?

Our customer arrives, we auth a charge, the customer leaves then comes back 14 days later and completes our process, then we try to capture the charge

is there a 'canceled' or 'expired' field or something on the charge object that I can check?

Hi

Stripe says this to me: We need to confirm the identity of your account's owners before we can send transfers to your bank account. Complete identity verification

And when I write in my email + password this occurs: Email address must match current user

Is there an update on the issues regarding Recurring Billing scheduled for today?

is there a test card token I can use to create a customer in test mode?

Hi, I'm working on an update subscription endpoint for our backend.

Is it ok to update stripe subscriptions when nothing has changed?

e.g. calling stripe.customers.updateSubscription with the same source and plan as before?

juanjo_: that should be fine

Just a heads up all recurring billing should be caught up

well i got the account connected now i just have to figure out the customers charges and subs .....

i had it set up to use my account but now i found a simpler way to handle the payments to my resellers

hi, I added a prepaid mastercard card to my paypal account two week ago but I dont bought anything yet, can I put this card to stripe or it is too late since I added it to paypal

r3m: I’m not sure I understand your question.

r3m: rephrase? :)

I added a prepaid card to my paypal account. Can I add it to stripe too or it can be only on one

sorry very bad english

r3m: assuming your credit card has available balance you can use it anywhere. But you don't put a card in Stripe, is just used by merchants to accept payments, consumers would not have a Stripe account

ah ok sorry

markin, I understand now, i made a payment, it is really nice I dont even have to add a card

how can I know if a charge that's been auth'd on a customer is expired?

Our customer arrives, we auth a charge, the customer leaves then comes back 14 days later and completes our process, then we try to capture the charge

is there a 'canceled' or 'expired' field or something on the charge object that I can check?

andrewtjoslin: refunded should be false

andrewtjoslin: there is a “captured” field that returns true/false if it hasn’t been captured

andrewtjoslin: https://stripe.com/docs/api#charge_object

that too, forgot about that one