#stripe

QUESTION : hi I am getting the following error for my live transfers "Received unknown parameter: statement_description" the same request worked fine before what can be the reason please help me soon on this his issue is coming in my live system

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PLEASE HELP ON THIS

QUESTION : hi I am getting the following error for my live transfers "Received unknown parameter: statement_description" the same request worked fine before what can be the reason please help me soon on this his issue is coming in my live system

im wondering if there's a way to get the number of retries on a webhook request?

I see in my server logs that one webhook failed 11 times before it succeeded. I want to create an alert for that, hopefully getting something out of the request body?

or making another request?

back to the stripe api

any folks around?

ish

Is there any documentaiton to connect stripe to a leadpages landing page? I am having trouble doing this.

leadpages?

Leadpages landing page platform

Its like unbounce and clickfunnels (leadpages.net)

Heres the landing page in question. https://markeazy.leadpages.co/creative-fitness-...

Right now the call to action button goes to paypal because I cant get it to work with stripe.

Hi, after 5000 or so transactions we have a request to make a first charge back.

We split income between 3rd party organizations and take our application fee. Trying to figure out how to do a charge back to the user.

I see the refund option in the Stripe dashboard, but it only has the option to refund the application fee.

AmbientHex: what do you mean do a charge back to the user? There should be a dispute page?

So we charge a user's card and take a 4.8% application fee. The rest goes to a non-profit.

Is there a way for us to reverse a transaction?

Have the charge ID.

ch_16U5TnCuKY4fbIKh6VbpSDRW

User opted in to make a monthly / donation Stripe charge in error. First request for a charge back.

Charge ID is ch_16U5TnCuKY4fbIKh6VbpSDRW. Just want chargeback the transaction amount to the user's card.

So the user wants a refund not a chargeback? A chargeback is a specific process that is initiated from the bank

Back :) Bad connection.

Correct. User just wants a refund as they opted into monthly charges by accident.

Never had to do this. Maybe need to add an API call to our dashboard to facilitate this.

And did you do the charge directly or through the platform (a charge with destination)?

Charge with destination.

We raise funds for charities like a GoFundMe kind of platform, so we just take our 4.8% on the application fee and direct the rest of the funds to partner stripe accounts.

Just want to refund the full amount back to the user for charge ID ch_16U5TnCuKY4fbIKh6VbpSDRW

Wait.. Wrong charge ID :-)

so then just go to dashboard.stripe.com/payments/<charge id> and click refund

if you also want to reverse the payment to the connected account then I think you'd have do the refund through the api and specify "reverse_transfer"

Awesome! Thanks! Just wanted to make sure I did this right. 1 complaint out of 5000+ transactions isn't bad.

Going to mitigate this issue by sending out an Email prior to the charge to allow them to opt out before the charge hits.

Hi, I'm a card and receing the error "Your card number is incorrect." However this is a card that work fine yesterday. Is it possible the customer canceled their credit card with their bank? Or are their other reason I should look into. The event log shows that the card entry in Stripe was not change in any way since yesterday.