#stripe

you would pass it as a param when you create the customer, or you can update their account later

tonygiorgi: how can we help?

We have a lot of customers with expired credit cards and I was hoping there was a way to help solve this problem

It appears that you accomplish this with American Express directly through them, however Stripe can help with Mastercards and Visas

tonygiorgi: I'm double checking to see if we support American Express yet

Does it happen automatically with Visa or Mastercard or do we have to implement that webhook (I'm not a developer. I'm just trying to get more information)

if you do stripe.InvoiceItem.create(invoice=id, ...), will this generate an invoice.updated event?

tonygiorgi: it happens automatically, you will receive an event at your web hook URL to let you know we've done it, but you don't have to do anything

American Express is just weird as its very common for them to accept expired or replaced cards at previously authorized merchants

Visa and Mastercard is more of a per bank thing than a Visa / Mastercard network wide thing

SirScott: I would expect so, since the amount on the invoice should be updated

Oh alright. So not all Visa and Mastercard issuers support this probably

We just have quite a few expired cards and I was hoping to find a good solution to minimize the number of these

tonygiorgi: you may just have to prompt your customers to give you updated card info

tonygiorgi: just got confirmation that we do not support amex at this point but aim to down the road

If I add invoice items to a subscription, will those invoice items be included when the subscription renews, or will I have to add them again manually?

bvyask: they will be bundled up in the next invoice, they won't be recurring

if you want them to be recurring, you'll need to listen for the 'invoice.created' event sent to your web hook and add them then

Hello, brand new to Stripe and implementing the Stripe API. Using StripeJs and node client, and using Stripe Connect to create managed accounts, I keep getting "Must provide source or customer." error no matter what I seem to try. Anyone might have time to help me debug it?

bvyask: https://stripe.com/docs/guides/subscriptions#ch...

kevinabl: that's an error that you would get if you were making a customer, not a managed account

anyone know why the Security tab is now gone from most of my Stripe accounts? Is it because they are now using Stripe connect? I need to download one of those PCI compliance documents

ripberge: you need admin/owner level access to see the security tab

these are standalone/managed accounts connected to your platform?

praboud: I am logged in as the owner. I can see the Security tab for some of my stripe accounts, not for others. I am the "owner" of all of them

@praboud I am creating a charge actually. In Stripe.js, getting the token using the managed account's PK, then sending the token to my server, sending a charge request with the token as the source. Error.

kevinabl: gah, sorry, I meant charge

could be that the token being passed to stripe is blank somehow, because it's not being passed through correctly

some languages, PHP especially, have a nasty habit of defaulting things to "" if they're not defined

ripberge: are these managed accounts, standalone accounts connected to your platform, or accounts that you created & connected to somebody else's platform

kevinabl: ok, you're getting the token via the managed acts, pk, but how are you creating the charge, whose key are you using?

sissleandblake: I tried both my main SK and the SK of the managed account. Same error

kevenapi: I think maybe just post a gist or pastebin

ok, will do. Give me a min here.

kevinabl: this kind of error is usually because the value you're passing as the token is a blank string (or a value that gets coerced to a blank string)

you can check the request logs in the stripe dashboard to confirm

praboud: thanks, I will check there, too

praboud: Looks like the source field is missing. I will investigate, thank you! :)

praboud: I think I have found a bug. If I paste the url "https://dashboard.stripe.com/account/security" into my browser. Then hit "change" and submit the survey the security tab now appears on my account settings. There was no way for me to have the tab appear until I did that

ripberge: when I do that, the tab is blank. is it populated for you?

praboud: yes, it is populated. I can also download the generated document

ripberge: taking a look now

Also, if I refresh the dashboard in my browser and click on account settings, the security tab is now gone

ripberge: could you answer my question from before about what account type that is?

that will be useful info for nailing this down

praboud: not sure about the terminology you're using. I believe the are all standalone accounts. I have one account we refer to as master. The other accounts are connected it it via Stripe Connect. Both the master account and the connected accounts have this problem. The only account I can see the security tab on is an old account that is not connected to our master account via stripe connect

ripberge: and you control all these standalone accounts? you created them; they don't belong to somebody else that connected to your application?

@praboud correct

thanks

ripberge - can you respond to my DM?

I have an application and we send it to refund the application fee with refund_application_fee: "True" but it doesn't seem to refund the application fees.

hi

can i speak to stripe customer support

Guest52645: just ask your question and someone will answer

ok

simonk: the connected account is different than your own account right?

markin: yes

i was having a stripe account and unfortunately stripe closed my accpount and now the money which was suppose to deposited in my bank account is still with stripe acc , so i just wanted to know when i will be getting the money

simonk: what makes you think that the application fee wasn't refunded?

Guest52645: that's not something that can be handled in this channel, since it's account specific

Guest52645: that sort of issue can only be handled via email support (support@stripe.com)

markin: The fee part of the transaction still lists it and it got rid of the stripe fee.

i tried to email them several time but i didnt gt any response

simonk: yeah, thats expected I think, if you retrieve the application fee via the api it should list the application fee refund

markin: I'm looking it up, in the web app, it shows the stripe fee and then it shows it removed, shouldn't it also show that for the application fee?

is thier any customer care number where i can speak with stripe representative

?

simonk: the way application fees get handled are a bit different than stripe fees for refunds. I'd go to your platforms account and you should see a transfer out

markin: thanks!

Guest52645: unfortunately, you're just going to have to be patient and wait for support to reply

its been now more then 2 months

my money is onhold n i am not getting any reply

Guest52645: if you DM your email address, I can take a look and make sure we have the email you sent to us