#stripe

howdy

hi

Hi everettForth

are you a stripe engineer, markin, or do you just use it?

Use it myself and run a payments company on top of it

do you know about connect?

Yep

It won't let me use it in test mode

I haven't activated my stripe account yet

because it's just a personal account. I don't want to accept real payments

what's the payments company you run?

What error do you get when you try to use connect?

just the managed accounts isn't turned on "Managed accounts are in public beta in the U.S. and Canada. You need to activate your account to create live managed accounts."

because my account isn't activated

Yeah but you can still make managed accounts, they'd just be test managed accounts

Its turned on but not for live mode

oh ok, thanks

hi. is there any way i can get into stripe beta for singapore? X.X

Hello is anyone here?

Hi guys, got a question about multiple accounts.... We have an account now which is also our platform account. I would like an additional account for testing the connect integration with, and perhaps also to be our live account too so that it is serpate from our platform account

is this frowned upon?

Hi, I'm having problems with Stripe and our Bigcommerce store. Can anyone help?

Basically we've had several credit card transactions which BC says are paid, yet the Stripe dashboard says zero transactions and zero balance.

If Stripe doesn't get back to me sooner than 24 hours we've quitting Stripe and going to another provider. Not impressed so far.

Anyone...?

koula: are you sure you're looking at the right account? the slider in the top left should be flipped to live mode. in the account settings, under the connect tab, it should list bigcommerce as one of the connect applications linked to your account.

hi praboud, the slider was initially in test mode (yellow), when I received the email from stripe saying we had received our first payment. After that I moved it to Live and we have received another 6 payments according to BigCommerce.

hmm. I think you're right

Didn't realize I had 2 accounts for the same website

all sorted, then?

hmm.

is there any way to delete the other account? it's interferring with the working one. The working account has the wrong email address.

(also, to clarify, the test/live slide is just a display thing for the dashboard view. you can run the account in test and live mode at the same time.)

yeah, there's a delete button in the data tab of account settings

you can't reverse the action though, so be careful

after that, you can change the email address of the live account to the correct address

Thanks. Sorted for now. I've swapped the emails around and removed BC from the Connect page. I'll delete it once we receive our first transfer and everything is dotted and crossed.

wait, the other account was also connected to BC?

YEah

They were both connected

Not even sure how it happened (2 accounts)

Do you have any idea about the transfer schedule? So if I change from default (7 days) to daily, does it cost more for instance?

there's two parts to this - there's a delay on when the funds become available.

for the first charge, it's always 7 days

in the US, it usually drops to 2 days after that

the daily/weekly/monthly thing is seldom used. you're on daily by default. some people want to only ever receive one payment per week/month, but it's not common.

Right on.

Thanks for your help. I'll be back if there's any dramas with the first transfer.