#stripe

abondyuk: they would be in the connected account's Events and Webhooks

morunas: the update customer api docs show exactly what I quoted

morunas: this behaviour is documented at https://stripe.com/docs/api#update_customer

ah, markin beat me to it... :(

why you so fast, markin?

abondyuk: but the connect webhook that you highlighted is what I meant

oh! sorry... my bad :)

read on the top what "would happen" and assumed that was it :P thanks and sorry for bothering you :)

morunas: no worries, there's a lot of docs to pore through

markin: not sure, that I understood it. You said "they would be in the connected account's Events and Webhooks". But this section is shared between all sub-systems. Here I see events for Customers, Recipients etc. There is a global filter where I can put my needed event type

I put there account.updated

indeed but they are actually really really good. haven't seen such good documentation in a long time... and while deciding which payment gateway provider to use... I came accross some ugly legacy-like stuff...

And see there only 3 or 4 events related to our platform's account updates

there is no event which is related to updates for our associated accounts

since we have accounts which are verified

after sending required information

abondyuk: the connect endpoint should have an account.updated event you can select

ok guys... here is the pastebin..link http://pastebin.com/WJC5ZuvV how do i display error?

I know that it should have :) But practically we don't see it

therefore we cannot update accounts statuses in our database

abondyuk: if you go to a connected account's dashboard, and go to Events and Webhooks do you see any account.updated events? Those should also show the status of the webhook to your endpoint

markin: do you mean this dashboard http://take.ms/MoMKg?

its charging fine..only when the card declined..how do i display the error

but here I can see only search control at the top

abondyuk: so there is your list of connected accounts, you can then click one of the connected accounts to view the dashboard for that account

abondyuk: I'm guessing its possible that your webhook is throwing an error for account.updated events

markin: do you mean that these events should be presented in the Logs section of the individual pages for associated accounts?

abondyuk: yes, since its their account that got updated not your account

david_: there's an example of how you would catch the errors at https://stripe.com/docs/api/php#errors

http://take.ms/L7lrL and http://take.ms/xc39L

please, have a look

david_: scroll down to where it says "handling errors"

david_ You'll watch a try..catch block. http://pastebin.com/rcrVDE9H

abondyuk: you're pointing towards the "logs" section - the "events" section is what you want, directly below

(I missed a ; after the var_dump() )

Is there anyway to 'delete'/archive a Managed Account. We migrated from balance and have some Managed Accounts transfered over from them for contractors who have since left that are missing required fields. We'd kinda just like those accounts to go away :) Also, moving forward, our contractor list is large and transient, so we would like to pair down the live list to something manageable.

markin: there is no your mentioned section. Please, have a look http://take.ms/MzsEl

kalob.. thanks.. going to try it now..

abondyuk: click "View Dashboard as" in the top right to log into their dashboard

kevinc_: you can't

markin: ah, right, I'm looking at totally the wrong thing - you've got it right

oh my god

:)

markin: you're the best

thanks

@markin ok, thanks.

never saw this functionality before. Is it documented somewhere?

im getting syntax error, unexpected

line 22 http://pastebin.com/rcrVDE9H

abondyuk: its kind of just there in a big button and there was an api announce email about it

david_: is that the full error?

markin: got it, thanks for your explanations

markin: Got another question for you!

is there a way to get account details on a connected account? Like account name, email, etc.

alexg137: https://stripe.com/docs/api#retrieve_account

markin: Thanks - but I see that Account.retrieve("account_id") is marked as deprecated, although it works

should i continue to use this, or is there a new method i should be using?

Hey so I have a question about CVC handling if anyone has a sec?

alexg137: which language marks it as deprecated?

bugieparrot: just ask?

markin: java

Once the initial validation is done, is CVC ever checked again? the situation I'm wondering about how to handle specifically is if a card expires and a user is re-issued one with the same number but updated expiry and cvc

It doesn't look like stripe supports updating the cvc on a card, so how would one do that? would I have to generate a new token?

alexg137: I think it wants a request options object being set that sets the account id, but the deprecated version should work. I'll open an issue questioning it actually since it seems odd to be deprecated to me

bugieparrot since no company is allowed to store cvc, it is only checked once. That limitation also makes it difficult for you to update the cvc and be PCI complaint, so you'd need a new token

markin: I just upgraded java library from 1.26 to 1.31... did PaymentSource get changed to ExternalAccount? Can't find it documented in the change log or anywhere

Bank account got renamed to external account

It's not yet a backwards incompatible change since bank account hasn't been removed yet

well that's strange. PaymentSource is showing as undefined in: List<PaymentSource> paymentSources = customer.getSources().getData();

instead, it wants a List<ExternalAccount>

That's interesting. Java is a bit weird since it's a typed language unlike the others. It may have to do with the ach beta stuff. I'd have to look into it.

are there fees associated with refunds?

w400z: refunds are free

markin: to help you troubleshoot, the break happens after version 1.29. I've backtracked to that version for now.

@markin what about failed ach debits?

w400z: I believe those are failed charges not refunds

and fees for those?

w400z: would be part of the balance_transaction for the charge

k

alexg137: so its broken in 1.30 but not 1.29?

markin: correct

alexg137: per the commits it should only break on 1.31 but paymentsource was renamed externalaccount https://github.com/stripe/stripe-java/commit/7f...

alexg137: its also mentioned in the change log https://github.com/stripe/stripe-java/blob/mast...

ok.. i was looking at the change log on the support website, guess I should be looking at the library one

hello Stripe developers. I'm having a pretty irritating issue with a number of companies I use, all of whose payment processors appear to be declining my (otherwise perfectly valid) credit card. One of them uses Stripe so I thought maybe I could ask if you can investigate it at your end?

I've been in touch with my bank and they say they can't see any failed transactions at their end, and some payments (with online providers) are going through just fine. One company were able to see an error code that talked about an ‘invalid institution code’, which so far as I can tell relates to the first few digits of the card number, but… the card

number must be valid (otherwise I wouldn't be able to use it elsewhere)

kapowaz: invalid institution code isn't a Stripe error, but you could email support@stripe.com

markin: yeah, the company that it was failing with was using Chase Paymentech

but the fact it is happening with more than one payment processor (but not all) is very weird

kapowaz: what bank are you using?

Santander UK

it's a Visa debit card

they even re-issued me with a new card, but since the number itself hasn't changed (only the expiry date and CVV) it still fails

yeah, I wonder if they got issued a new bin and just not every system has it in their database. support@stripe.com could see what error they're getting

I've had this card number for years

but maybe the BIN was erroneously removed?

I couldn't say, support@stripe.com would have to look into it

I'll drop them an email, but I kind of feel like that's not going to ever get addressed. Was hoping that a friendly developer with a bit more insight into how things work behind the scenes could shed some light on it.

it's been nearly a month this has been happening now, and every time I've reported the issue to the companies themselves, they flag it up with their respective payment processors but I never hear anything back

I missed out on a Kickstarter pledge because I couldn't fix it before the deadline

kapowaz: So Stripe has a partner bank / payment processor who submits the charge upstream through Visa. The bin lists what bank the customer has so that they know who has to approve the charge. The error you got from Chase would seem to mean that they don't know what bank that card belongs to

markin: who doesn't, Visa or Chase?

I strongly suspect that whatever the cause is, it's the same root issue for all the payment processors that are failing

so if there's something upstream of both Chase and Stripe, that would explain that

Well Stripe in the US doesn't use Chase so it would have to be higher up in the system