#stripe

jmw27: stripe.js doesn't have that, you'd have to do it server-side or use a third party toool

his questions are about stripe policies and protocols. How long is your usual response time for email? It has been 30 hours, and their concerns are growing with every passing hour. The company's name is Pilla Sport

jci-mktg: we try to answer in less than 24 hours but it's not always possible. We're doing our best, they need to be patient unfortunately

alright. Could he ask specific questions on here?

I also looked on my end and as far as I can see they emailed 3 times today so less than ~5 hours ago

I believe their first 2 emails were yesterday

can't find any though, maybe under another email address. Someone will get back to them but they have to be patient

most of their questions seem also covered on the support site, so you could maybe look into it and show them so that they feel reassured

what is the address of the support site?

...

anyone knows?

ronyt: I answered you already, it's a DNS issue usually on your connection/network

ronyt: are they all the same carrier?

no

some in israel, some in the us

i'm getting 401 invalid api keys on my test keys

using the ruby client and it returns a starred out version of the key (shows the last 2 digits)

nerdfiles: have you rolled your API keys? you never answered me I think

w400z: this usually means that you're using old expired keys

thought that, but just rolled them

Ah, sorry about that.

I haven't rolled them recently.

nerdfiles: your API keys are in the gist! this is critical, anyone reading it has your keys and can do whatever he wants with it. You need to roll your keys please

Alright.

Made it secret. Should help.

>.<

nerdfiles i already screenshotted your gist before you made it private. should probably roll your keys...

(trollin)

Haha.

Damn these sloppy hands.

though this is a publically logged channel so anyone has access to a link to that read only gist

Deleted.

Though I'm still curious about this 400 Bad Request.

It seems PHP is dropping the $_GET.

can api live key be used to create test card on a customer?

tony__: no

@koopajah figured it out. tests were caching old key even though i rolled. all good now.

nerdfiles: what are you trying to do?

nerdfiles: have you tried reproducing the command in curl?

how can I check it?

I'm trying to do an OAuth request to Stripe Connect a new account.

Haven't tried curl just yet.

Still looking through Stack Trace of my plugin: https://github.com/nerdfiles/stripe-market

Problem seems to be here: https://github.com/nerdfiles/stripe-market/blob...

nerdfiles: your gist had: [code] => ac_6A10qys92QScLBO1dTB4RWNc5NrbRxa1

w400z :)

ronyt: you'd need to ask one of your users on their phone to ping api.stripe.com or load the url in the browser

I'm on genymotion emulator

webpage not available

so yeah that's the issue I suppose, their servers have a problem where they can't resolve api.stripe.com

but it happenst on different devices

ronyt: are you on a mac / linux machine?

no

anyone can try on his phone?

ronyt: works for me on att

what is att?

ronyt: on your computer what happens if you go to api.stripe.com

it asks user and password

so its working

anyone can try on android?

I want to move a customer's subscription billing date back a few days. Anyone know of a good way to do that?

someone with android?

ronyt: it's not an Android issue it's a connection issue, it works fine here

any idea how to fix it?

but I feel like we told you numerous time

there is nothing to fix, the issue is your connection here or the third party that you're using. You need to contact them and have them fix their connection I suppose

getting the error "problem with your stripe credentials" --it sure looks like my keys are correct....any ideas?

hello all

i have a question about duplicate customer accounts on Stripe

sfkaos: just ask

we've recently migrated from BalancedPayments which has resulted in duplicate customer accounts - one account which has credit card information and subscription information and another with bank account info (some of which were converted to managed accounts)

sfkaos: recipients are converted to accounts not customers

that didn't happen for us

they all go converted to "customers"

got*

a customer cannot be converted to an account though

a BalancedPayment customer => Stripe customer

but stripe customer cannot become a managed accont

*account

I have a quick question about when getting a chargeback. If I decide to refund the customer, is there a policy at our backs where they have to send the item back to us?

Guest43244: once you get a chargeback its too late to do a refund, you can have a refund policy

so i'm guessing the migration created a customer AND a managed account?

for the same email?

sfkaos: yes

So there is no policy/procedure that it is the responsibility of the customer to return the merchandise to us except our own stated?

so some of the customers DID NOT become managed accounts

Guest43244: most chargebacks would be for fraudulent transactions, or the customer not receivng stuff and then you not answering them and then they escalated to their bank, once the chargeback happens its a bit late

which need to be

sfkaos: I think Balanced only creates managed account for Customers you ever paid in Balanced

thats looking like what happened - but we need all Balanced customers that have an associated bank account to be managed accounts

sfkaos: sooo the best solution would be to contact Balanced and explain this so that they create those for you

None of that is our issue with the customer though. They just do not want the item, so they opened a case with their bank against us so we got a chargeback. But if there is no policy but our own, then that is all I needed to know.

Question about fraud: If we are using stripe to keep a customer's card, are there any notifications (like a webhook) for if that card becomes marked as fraudulent? Or do we just have to wait until the next time we charge their account and get the error response?

koopaja_away: Thanks!

stb: wait I think

stb: marked as fraud is weird, some banks will just kill the one charge, others will give a new card, if they give a new card, the old card would decline

stb: though I've had amex give me new card numbers when I've lost a card and the old one would still work at previously authorized merchants

So there is nothing specific sent from Stripe, we can only tell if a card's status has changed when actually charging it? Does this include if a card has expired?

stb: right, for expired cards or changed numbers, some banks will send stripe updated card info and you'd get a card.updated event