#stripe

i.e. let's say date said today - but it didn't go from "pending" to "paid" till tomorrow- would date be updated to match tomorrow ?

FunnyLookinHat: I don't think so no

and the transfer.paid event isn't a guarantee

we never here an "OK" from the babk

we assume it's the day it's supposed to get paid and in the next 5 days if the bank sends the funds back we will send a `transfer.failed` event

But - transfer.paid generally means you've done as much as you can to know that the transfer "probably" went through

Ah - so it can go from paid to failed

yes

koopajah, if a transaction goes from paid to failed, my balance will go back up, correct?

Hi Ops, I've got an open support ticket titled 'URGENT: Incorrect Invoices & Missing Payments' - we've gotten as far as establishing that Stripe have damaged our customer data, but we've not had any response as to how to resolve the issue. All of our (public) analytics are broken and the end of the month is looming. This is extremely urgent for us, could

someone please chase a reply for us?

FunnyLookinHat: correct

HannahWolfe: we're working on it at the moment, I'm sorry for the delay

koopajah: ok thanks - is there an ETA of any sort?

HannahWolfe: not really, I don't want to give you an ETA that we will bypass. I can just tell you it's not forgotten and we're doing our best

ok good to know

Is there a url I can use to get the charge status when it involves a managed account charging a customer? The status in test mode shows pending but the documentation has only succeeded or failed. Is it just because I'm in test mode?

I have checked the transfer and it says paid

Hello

I have a question about disputes, can I private message a staff member?

irctc796: I have trouble understanding. How did you create the charge? with destination?

Alex-SulliHostin: you'd need to email support for disputes we don't handle those

Yes with destination --> managed account id

I have over 48 hours ago

Alex-SulliHostin: I'm really sorry for the frustration, our support team is doing its best to answer as fast as possible but some cases take longer than others

irctc796: so what is saying "pending" exactly?

the status of the charge on the response object.

okay joopajah, what is the normal response time?

I only have a week left to get my lawyers invovled with this case but I need more information

Alex-SulliHostin: if you send me your email address in private I can poke someone internally, that's the best I can do

irctc796: is the charge from a credit card?

If I cancel a subscription with at_period_end = true, is there a way to uncancel the cancel prior to the end of the period?

no it's to a customer with ACH bank account (private beta)

so basically a managed account with an ACH Bank Account charging a customer with an AD

*ACH bank account

irctc796: so ACH is in beta as you mentioned so the `pending` part is documented in the ACH beta docs, not publicly

koopajah, I have to build in some sort of check for failed transactions ( the 5 day wait you were talking about above ) - do you think a 10 day wait is more than enough to make sure every transfer that fails is covered? i.e. is the 5 day limit pretty set on your end? I'm just overestimating to be safe.

FunnyLookinHat: you shou;dm

damn return key :p

FunnyLookinHat: You shouldn't need to do anything, just listen for the `transfer.failed` event and if you don't get it it means everything is fine, no?

oh right,

koopajah, I wasn't planning on building with web hooks since that would have been the only one I really needed to listen for

FunnyLookinHat: hmmmm aren't you using managed accounts or subscriptions?

Nope.

Just using stripe for CC processing - so tokenize + store + charge

It's a really easy integration thankfully :)

I eventually found out the hitting the url /charges/py_xxxxxxxxxxxxxx which is not the same as charge /charges/ch_xxxxxxxxxxx lets you retrieve it. It is not documented yet I guess.

I still feel like webhooks would be the best way to go and you might just want to build it and get it out of the way

koopajah, sounds good - thanks for the feedback

irctc796: it is documented, but it's in beta so we don't share it publicly. You should have received a link to the beta documentation and if not you should email support

I have the link to the beta, but retrieving the charge is not documented unless there are more pages to the documentation I'm not aware of?

"current_period_start": 1430335986 - what is that number?

the "pending" part is clearly documented in the doc no? Just wanted to make sure you have the right one, but if you search for "pending" you'll find it

markz: unix time

Yes the pending part is.

ah, seconds, not milliseconds

silly me

:) common mistake lol

believe I've been there :p

thanks

Hi - me again... for about half of our Balanced auto-migrated accounts I am looking at them in this listing: https://dashboard.stripe.com/applications/users and they show a grey "unverified" label in the far right column. The other half show green "verified" and I can't tell what that label refers to. Can you help me understand?

dan_UFN: https://support.stripe.com/questions/what-infor... I suppose half of them had enough info

I know that identities can be verified independently of the bank accounts.... which is this referring to?

if you look at an unverified account you'll see the "fields_needed" section at the top indicating what data we're missing

right, but there is no clear pattern - some of them have those fields_needed and yet they are verified...

the labeling is not making sense to me right now

i've looked at about 10 of them to see if I could figure it out, but no luck

hum then in that case you need to email support. I'm sorry for the hassle but the whole verification flow is quite complicated and it really depends on what you've been sending

ok - thanks!

BTW - we didn't really 'send" anything specific... Balanced auto-migrated the accounts and I am trying to piece together what state they are in on the Stripe end

So, thanks for helping me come to grips with that!

yeah I understand and it's really confusing for me too because it's pretty specific. It's possible that balanced had more data for some accounts than others and those were verified?

only emailing support with some examples would get you a definitive answer

Quick question about the deprecated "Sending Transfers" functionality (https://stripe.com/docs/tutorials/sending-trans...). The documentation notes that this method has been deprecated -- does that mean that Stripe doesn't advise us to use it anymore, or is it more like it actually doesn't work anymore?

geehsien: it will be supported until the end of 2015

My end goal is to take one payment and distribute it across multiple merchants, but I see that's not allowed currently (https://support.stripe.com/questions/can-i-allo...)

I see -- thanks @koopajah

geehsien: taht depends on your country, your business model and a lot of other factors, you'd need to contact support https://support.stripe.com/email and describe in details what you are building to know if we can support your business

Okay -- so it's not necessarily not allowed across the board, it's more of a manual, case-by-case basis?

Hello. I have a question about email receipt.

How can I add a new line to email receipt? Currently only the description is displayed. But my customer want have another line under the description with "Handling Fee".

geehsien: yeah because there are some business models we know we can support but others we can't that's a compliance issue

Vangi: you can't :( you'd need to build your own email receipts

So, only the description can be added to the Stripe email receipt?

yes

OK, thank you.

Thanks @koopajah -- I will reach out

hi is it possible to get a related transfer from the charge object?

|greebo|: hmmm I don't think so not directly

how about through the charge's balance transaction? or would i need to go from the tranfer?

transfer*

So I think you have to go from the transfer back to the charge

I could be wrong (not the first time...) but I don't think you can jump from charge id to corresponding transfer

If a subscription payment fails, you can set in your account settings to retry after X days - does that retry use the same card information? Or does it email the user and notify them so that they can update their information? Or do we have to notice that it failed, and have our user update their card through our site?

markz: we always automatically charge the default card on the customer. We never email your user for this

so the last proposition

ok

darnie this would be useful, nevermind, I will go from the transfer, thanks @koopajah

so is the act of the subscription payment failing an event that will get sent to a webhook?

yes `invoice.payment_failed`

ok