#stripe

Are any stripe engineers present? I was hoping to find out what queueing system is used to back Monster

I'm moving from balanced to stripe....are all my balanced cards and customers preserved and accessible via their old balanced uris as stripe id?

(sorry if I missed your earlier reply to this q, I got disconnected)

4:48 PM <markin> jonthewayne: I think the old balance ids are saved to metadata and you're given some sort of CSV that maps old ids to new ids

was hoping I could just use their old ids and it would "just work"...:)

y0

hi Michaelp

So how are accounts flagged as violating TOS? Is it automated? Curious is emailing Mace will acually help or if I should just move onto another platform

if*

hi, does anyone know what type of insurance policy taskrabbit uses? or at least a company?

I already emailed support, just thought I would ping some engineers :)

Michaelp: there are both automated and manual reviews, if you actually violated the ToS or you're a prohibited service and Stripe stated they can't support your account, then Stripe can't support your account. Though you should note that other processing companies have similiar rules

Yeah the issue is Stripe labeled my company as a psychic services company but the business sells stones and crystals, and jewlery

if thats the case, and it truly was a mistake, then support could help you out

Thanks Markin

I mean, if they're psychic, shouldn't they know already?

If a customer as a subscription, and that subscription was created with a coupon code (say 50% forever) and I apply an invoice item to that customer, does the coupon code apply to that invoice item?

markz: i believe so

the coupon would apply to the invoice technically

Basically I am trying to see if there is a way for me to be able to charge a base fee with a per user fee, which I don't think I am able to do with a plan

Say $10 no matter what, and then $5 per user.

And the only way I could think to do that, without two plans and two subscriptions, is to have an invoice item for the "base charge" that gets added every month

yeah, so doing the $10 a month as an invoice item, and then the $5 as a plan with the quantity would work

So I would just have to manually create that invoice item before the next bill for that customer every month

normally you'd create it at the invoice.created webhook

for the first month, you'd create it before the subscription

Ok

And if they entered a coupon at time of entering their billing (ie at time of subscribing) it will apply to everything on their bill each month and not just the charge for that subscriptions?

yeah, it would be for the entire invoice, so a 100% off would make it free if I recall correctly

ok

thanks for the info

One question on pro-rating. If I subscribe a plan with a cost of $10, and half way through the month change the quantity to 3. And a week later change the quantity to 2. Will the next bill be for $20 (cost x 2) + $5 (cost of one for half of the time) + $2.5 (cost for one for quarter of the time)?

ugh complex math, one sec

ha - sorry

basically just asking if it will handle changing quantities appropriately

I assume it will after reading over the docs

yeah it does

it basically looks at old cost and new cost and does the math

yeah - ok

well thanks for the help - saved me from having to actually setup some scenarios to get the answeres

you're welcome

Hey, if anyone is around I have a question regarding document verification for managed accounts

KristianT: sure

We are posting the verification document (legal_entity.verification.document), in the response, we can see that our file has been updated but the status always remains "unverified", I never see it change to "pending".

This is all in the test environment

I don't think test documents ever get verified, but support@stripe.com could help you out more

So in production, is the document verification mandatory? Because in test we see transfers_enabled = true even with the "unverified" document

KristianT: documents would need to be provided for charges_enabled and transfers_enabled to be true

Ok, so essentially the short answer is that we need to test this in prod

support may have some knowledge on how to test the verification steps

hi every one

i need help

hey developer here?

hi Amisha_imaker

i got error