#stripe

koopajah: the api docs make it seem like its synchronous

how quickly on average does stripe customer service get back to you? they've frozen our account and won't transfer funds because all I had was a link to contact us on our site since we do private b2b consulting, so I've updated the site to meet their needs but it's been 6 hours with no reply.

koopajah: " The returned object will have the identity verification and bank account validation results."

dougb: we try to answer as fast as possible but those specific questions definitely take more time as our team needs to investigate

@markin: which is true right? The recipient wasn't verified yet so it's false.

verified: false doesn't mean "incorrect recipient" it just means "hasn't been verified". If we have issues you get an email about it not a webhook

koopajah: I mean that makes its sound like it has the results of the verification, null would be better if it wasn't verified or something

I do agree on that part but that's not how it was done and since that API is now deprecated I don't think it will change

I have 1 developement webhook configured for a dev/test app. When I look at one of the Events & Webhooks in the Dashboard, the Webhook Details says "Set up test webhook URLs to receive webhooks." - If I click the link it shows me that one developement webhook. Why doesn't the UI list the webhook so I can retry failures?

gladely: sometimes the UI lags a bit behind I think try refreshing the event and see if it appears?

Lags behind configuration? Because the webhook isn't new. I tried removing it and re-adding it last week.

I'm not sure, I can't see your dashboard, does this happen on *every event*? Only one? Is your webhook disabled?

webhook is receiving events, but when I had an error and I fixed the code, I wanted to retry the webhook without waiting for the automated retry period.

seems to be every event.

so I'm not sure I understand and you'd need to email support directly so that we can take a look into it

ok

Hey, any developer available?

irctc290: yeah

Currently trying to do payments using Stripe Connect, I already got the oauth working

I am generating a credit card token using stripe.js with the users public key

Now I am trying to create a Charge using the platform private key, the credit card token and the users stripe id

irctc290: if you used the user's public key then when you make the charge you'd net to set the stripe-account header as opposed to the destination

I have currently set the Key "Stripe-Account" to the users stripe id in my charge parameter map, do I have to set the Key "destination" instead?

nope, that is correct

So I am setting the private key(plattform private key), "Stripe-Account" -> users stripe id and "card" -> the token generated from stripe.js

Getting com.stripe.exception.InvalidRequestException: There is no token with ID xxxxx

and you're sure you're using the user's public key?

Let me doublecheck it

How do expiry date checks work? We tested it live with an incorrect date (2 years ahead) but it still processed the payment

Is that right?

jonnym: depends on the bank (yay credit card processing!)

so some will accept it and some wont? do you have any more information on this?

markin^

jonnym: some will some won't, Stripe just makes sure its in the future, but its up the the bank to verify it and then up to the bank to decide whether or not the risk of accepting it is worth declining

I am using the correct token, I just reconnected the account to our system. However, the key is different from the one in the account settings

irctc290: it will be, the keys from oauth are unique to your application

Okay. Still getting "there is no token with id xxxxxx"

what does your code look like that makes the charge?

pretty sure you're setting the Stripe-Account wrong, I think its part of the request options, let me check

I'll try setting destination rather than Stripe-Account, brb

destination requires you use your own publishable key, and there are some differences with how funds flow and stuff

I'm aware and have used the test mode during development, but is it possible to delete live mode transactions from history as well? Assuming not, just had to use them to test email receipts but it'd be nice to clear them

Okay, same exception anyway.

As for the private key, do I use the accounts private key where I have created the plattform on?

irctc290: so if you use the connected account's publishable key then you'd use the Stripe-Account header, you set that by passing a RequestOptions object (https://github.com/stripe/stripe-java/blob/mast...) as the second parameter to create charge

jonnym: you can't delete charges from live

koopajah_away: when you get back, there are a couple nice pull requests that could use some comment on Stripe-node if you could ping someone https://github.com/stripe/stripe-node/pulls :)

Hi, guys and gals. I'm having an issue where I'm getting extra charges when a subscription is created (sub should have 30 day trial) and hoping you can help me figure it out.

strangerstudios: hmm, so first things first, are you sure they have a 30 day trial, and that there are no pending invoice items nor account balances?

RE being sure, I was hoping I could share logs/etc with you guys to make sure I'm doing it right.

let me post some of the logs to a gist to link to

or am I able to give you log ids to look up?

strangerstudios: I don't work for stripe, but if you gist some logs I can at least give them a sanity check

thanks

1m

Transaction succeeded due to RequestOptions, tyvm, one last question

Is there a way to see the transaction as the platform owner in my account? Cuz I can only see the transaction as the payee, not the plattform owner

In my applications tab, I see no connected users either, shouldn't they be listed there?

Hi, I'm seeing a weird issue when creating tokens via Stripe.js. I'm looking at the dashboard, and in some cases, the "name" attribute isn't present in the query parameters. This seems to only occur when the payment_user_agent is "stripe.js/0c86740". When the payment_user_agent is "stripe.js/bebcbe6", the name attribute is present. Any idea why I'm seeing two different payment_user_agents interspersed, and why one of them would not

irctc290: when you do the Stripe account method, the charge is created in the connected account's person. you can read through https://stripe.com/docs/connect/payments-fees for more info

irctc290: make sure your dashboard is in the right mode (test vs live)?

jordanb: I'd email support@stripe.com about that, one guess would be cached versions of Stripe.js somewhere

ok, will do. thanks

is it possible to provide stripe with the billing address information I have collected previously?

oh...it was on live mode...my fault. Thank you very much, everything is working fine now

Have a nice day

so the AVS and zip checks can be odne?

krisfremen: you can use the update card api

markin: after receiving the token?

and before charging the card, correct?

krisfremen: to use the update card api you'd have to save it to the customer. why not collect the billing address when you collect the card info?

Hello, is a stripe person here?

might be (not me)

markin: customer wants to use two accounts based on billing addres of customer

one for canada and one for us customers based on their billing address

since they're two separate companies

So i am just setting up my stripe and I can not get it to charge the card, am I supposed to have an independent API to hold customers?

WillM: are you pushing the token to your servers? and charging it there?

krisfremen: sure but you could just do some client side validation and if statement. like what if a customer decides to use a different card, or gets an error and decides to use a different card, then he'd have to go back and change their shipping address

there's no product to ship

whoops meant billing address

Truthfully, I am not sure, I get the card info and then throw it into the program and it is linked with stripe

ah

I use Fieldwork - I am in the service industry

WillM: have you contacted fieldwork?

yeah, they said we are set up correctly

Back for that sanity check, Markin. Here is a screenshot of a subscription log event: https://drive.google.com/a/strangerstudios.com/...

Here is the code that would generate that: https://github.com/strangerstudios/paid-members...

The plan is created with a 30 day trial. But there is an immediate invoice/payment associated with it.

markin: oh, so stripe.js doesn't check the address

that happens when you charge the card on the server side.. is there a way to supplement the address when doing the charge server side?

oh yes there is, they were just hidden under child attributes

well, I guess I'll try that out then

SO I have to have an API Version in order for Stripe to work with Fieldwork?

I can't figure out the syntax to use a child argument for Stripe::Transfer.all(:date => 1427760000)

WillM: how is stripe connecting to fieldwork?

It says it'll take a hash but I've tried quite a few combinations with no luck

krisfremen: that wont do it