#stripe

i need a response asap i need to know why my transfer is being held on scheduling and im not getting any answers

you will get a response asap. they're replying to every ticket as soon as they can

ladyB, be patient. They are only human

im still waiting for a response its not getting to my email fast enough

ladyB, youre not the only one who uses stripe.

i'm not sure what else to say. the account support people are answering emails as fast as they can

i've looked it up and made a note and confirmed we received it and it's in the right place

how long is the wait?

i dont have an ETA. they're working through them as fast as possible

how many more days will my transfer not have a date

i have no idea, sorry

only account support can answer that question. i can't look up or disclose account specific info here

ladyB, while youre waiting, could you answer if the transactions are abnormal?

im not getting any answers

you're getting answers, just not as fast as you'd like. the answer will come as soon as they are capable of sending one

no they are normal

Adbnormal meaning it went from eg $5 to $100 per transactions or at random. That could trigger it possibly. Also, I do not know how your website is coded, but I would suggest making sure you deny transactions if the CVC, or ZIP (if not both) arent compat with the card. This will reduce fraud.

no no abnormal

if they were replying fast thursday thenstopped

You will just have to be patient. Like rfunduk said, dont know what else to say. I am just trying to get an idea of what could cause the hold of funds, but like i said, the system is complex.

that means we had a lot of support volume on thursday/friday, which tends to happen. so responses started getting delayed longer than usual. just sit tight, they are working hard on getting back to everyone. this channel is for technical/development support so nothing we can do about it here unfortunately

ladyB, are you using a premade platform for accepting payments or are you using stripe.js too?

im using paypal now

hello.

The tax documents where suppose to be made available online yesterday, Are they being delayed until Monday because it's a weekend?

Trying to implement a cursor based pagination inside one of my applications. Can somebody braodly explain to me how it works?

I notcied stripe implements this type of pagination/

hi does anyone know if there is a way for stripe to validate names on credit cards?

irctc494, no, banks dont generally check names

we've been hit by fraud a few times right now. we check against CVC and Zip Code. Any tips on other ways we can validate a credit card?

we maintain some docs on the possibilities https://support.stripe.com/questions/avoiding-f...

markin: what's the 500 status about?