#stripe

Hi guys is anyone there?

I need some urgent support from someone who works at stripe

Anyone? :(

You probably hear it a lot, but it really is particularly urgent.

Don't work for stripe but f it's a technical q I might be able to help

Hi, I keep getting an error saying "Invalid integer: " followed by the value of the amount I'm trying to charge the user. Is this because I'm storing the amount I'm trying to charge the user as a numeric/decimal type instead of integer type in my database?

racaille: stripe is expecting an integer (total number of cents) to charge so if you give it a decimal things will break. You can cast it to an int

markin: ok, I'll try that

markin: when I do this, I lose my precision (cents)

markin: I'm using ruby's built-in .to_i function, is there a better way?

Times by 100 then to I

so .10 becomes 10 cents

p017: what issue were you having?

markin: clever idea, and it now displays right but I still have the same Invalid integer bug now

Hi markin it isn't technical, and it would require a stripe employee. How could I contact one asap?

I have emailed them but I am not expecting a response for many hours, during which time the problem is likely to result in irreparable damage to my business

basically I'm doing this: irb> (20.98 * 100).to_i=> 2098

which should be an acceptable integer for Stripe...

hmm to_i is a string method to_int is for numberic

markin do you know of any way other than emailing their support email to get to them faster?

p017: nope, email is the only supported way, apparently they have a twitter account though I've never attempted that. Its also past 6pm on the west coast

Yea, that is why I am concerned

I couldn't imagine a worse situation for my business right now, which is why I am really keen to get in touch so fast

what happened?

Somebody has gained access to our stripe account, and my email account, and I no longer have access to my email account

that is bad

unfortunately it is 2.30am here, so our email providers aren't available, and just hit 6pm so stripe aren't available

I am sure you can understand why I am keen to get the stripe account secure asap

should I get a reply to things I email to support@stripe.com?

mbu mafs anyone around?

yeah i just got your email

Pavlov_: they don't have an auto responder

are tere

are there any employees on at the moment?

p017 do you no longer have access to the email in question?

sorry, most of our folks are at dinner right now

I no longer have access to the email on the account

But i have a scan of my passport if you would like me to send it to you

for identification

if it's of any assurance, the bank account on the account hasn't been changed.

so transfers are still being sent to you.

Thanks for hte information. We are also concerned about them refunding all of the payments

really bizarre, I'm still getting the Invalid Integer error, according to the Ruby shell even this should be recognized as an int: http://pastie.org/private/ugg9qhybhl8kdx3jhfjsyw

that hasn't happened yet either.

Ok thanks. is it possible for you to lock the account or prevent any of the bank details being changed etc?

same result with to_int function...

p017: i can keep an eye out for you, but i want to defer handling of the verification stuff (e.g. checking your passport) to our support team.

whats the line that you call charge in and pass the amount?

i've pinged them for you

thanks mbu. I will be up all night. I appreciate you guys working out of typical hours.

here's how I embed the js form: http://pastie.org/private/yy1gmekhvkpn5zgm1pumpa

okay, that looks fine, because it gets converted to a string, that Invalid int should be coming from where you call Stripe.charge

ahh, so I have a sale.rb model where the charge actually occurs: http://pastie.org/private/pqnsum3zh3abudzexcfoyq

yea so amount = self.amount that is expecting an integer

changing amount to be (self.amount * 100).to_int seems to solve that problem...but now I have a new problem

unknown attribute: fee_amount

I have a column named fee, but changing the attribute to fee doesn't seem to do anything

this place is closing up, I'll continue at home, thanks a ton markin

markin: ok thanks

yw

markin: looks like I mispelt a field name, got it all sorted now. thanks a bunch!

ahh the dreaded typo, glad its working

yes, I changed the name of the field from fee_amount to just amount but apparently missed an instance in the actual code...maybe this is what tests are good for