#stripe

hello questions

r u part of strip support

?

stripe

i am not

great...you're of no help:)

but, i may be able to help you out

unless it's an account-specific thing

have you run into an error when verifying a domain on a stripe account?

in which case, i would suggest emailing support@stripe.com and including as much information as you can

i haven't, no. you should probably email them

yeah..I emailed them..if they would reply, would be great

even emailed one of the sales reps

MIA...

IanMellett: bcol: you around?

wonder if these people are real

or just stock photos

on their site:)

does anyone know if `customer.cancel_subscription()` is part of the API. I'm using that, and it works, but I can't find it in the docs anywhere...

hey zrail

IanMellett: questions has questions :)

also, questions, I'm definitely not a stock photo, I'm definitely not photogenic enough :) how can I help?

tonybeninate that's a webhook event

tonybeninate: it looks like it's spelled differently depending on the language you're using https://stripe.com/docs/api/ruby#cancel_subscri...

ah, sorry, misread!

hm, the docs for Ruby say `customer.subscriptions.retrieve({SUBSCRIPTION_ID}).delete()`. Not sure where I got `customer.cancel_subscription()` from.

hello

anyone from Stripe on here?

hello? am I lagging?

I’m having trouble sharing customers across stripe accounts via Stripe Connect - can anyone lend me a hand? Here’s what I’m doing...

1. Create the customer on the main application as I normally would

2. Create a new token by passing in the connecting application’s access token

I'm using web chat

hello

anyone in @ from Stripe that can help me?

regarding an account?

Acct - just try asking the question :)

I can't seem to verify an account ..not matter how many times I tried

I had conversed with Stella..sent her a screenshot with the error..and got nothing back

any chance someone can start a private session so we can discuss this matter?

eserrano_ are you online?

hello?

for the amount of people on here...this is pretty quiet

hello?

do I need to draw an ASCII dragon or boobs to get attention?

@ACCT, Go for the Dragon

hahhahaha...I just need some damn help

:)

______________ ,===:'., `-._ `:.`---.__ `-._ `:. `--. `. \. `. `. (,,(, \. `. ____,-`., (,' `/ \. ,--.___`.' , ,' ,--. `, \.;' ` `{D, {

looks like crap

(ಠ_ಠ)

hello

hello..anyone from stripe on and active and actually working?

stop playing ping pong and try helping me

did I just get muted?

acct, nope, not muted (although the dragon came out badly, I'm afraid). How can I help?

can you pm me here? i'm using webchat

(btw, we don't always have people in here - if you need a guaranteed response, you're best emailing support@stripe.com )

have some issues with one account

I emailed support and got nothing back

when was your email from?

I've messaged you btw Acct

using webchat client...can't write anything in your pm

I sent the email yesterday

also awaiting a response from a support email, but if anyone here knows anything special I need to do to get checkout working in <IE10, I'd be grateful! I've not been able to, using the code from the docs

I was going back and forth with Stella..then I sent her a screenshot and did not get another reply

okay. Are you happy to let me know what email address you contacted us from in here, if you can't PM?

wjoe shouldn't be any issue (depending how far back you're going). What sort of issues are you getting?

this information is logged publicly

how do I PM in this line? I forget my IRC commands..googling now..

when I submit the payment popup form, it just reloads my page with the token and details in the URL

Acct: /msg name message

thx wjoe

wjoe - can you pm me your email address so I can find your ticket and check up on it please?

I take it the issue you're getting is only in IE? What version are you trying?

I've experienced the issue in IE8 and 9 in a VM myself. the person I'm making the page for had the issue too and I -think- they're using IE10, but I couldn't confirm yet

I’m having trouble sharing customers across stripe accounts via Stripe Connect - can anyone lend me a hand? Here’s what I’m doing:

1. Create the customer on the main application as I normally would

2. Create a new token by passing in the connecting application’s access token

the problem is that the customer isn't shared across both accounts

...or at least a new customer doesn't show up in both accounts' dashboards

mack3893838 you need to then create a customer in the connected stripe account with the token

Hi all, I have a question about stripe, I've tried using the contact form and email but no response yet.