#stripe

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      • jst0084
        Does it come from the Platform or from the Managed Account?
      • timebox
        jst0084: It's paid by the Platform (https://support.stripe.com/questions/what-is-th...) so if you want to pass that along, you'll probably want to bill your Connected Accounts, either like this (https://stripe.com/docs/connect/charges-transfers) or by having them sign up as Customers on your Platform and then charging them as you would any other Cus
      • tomer.
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      • stripe639
        @timebox Thanks!
      • timebox
        stripe639: You're welcome! :)
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      • Lichi
        how can we have 2 stripe connect account on our platform?
      • timebox
        Lichi: Hi! What do you mean?
      • Lichi
        Hi @timebox, is a little hard to explain what we trying to do lol but basically we have an on demand delivery platform on stripe connect
      • but we are launching a new service to pick up and delivery luggage under another brand but keep using the drivers from our on demand delivery platform
      • jst0084
        timebox, another question... this time to do with refunds. Let's say I charge a customer $130.00, the Custom Account is going to have $100.00, and our Platform will have $23 and Stripe will have $7.
      • timebox
        Lichi: So ... are you using a new/different Stripe account for the new service then? And you want to know if you can connect up your existing Connect Accounts to the new Stripe Account?
      • Lichi
        yes
      • jst0084
        If I make a refund from the Custom Account for $20, will Stripe automatically refund $4.6 from the Platform and also $1.4 for Stripe fees?
      • timebox
        Lichi: Ahh, ok. Unfortunately there's no way to do that - you'll either have to use the same Stripe account for both, or re-onboard your users to the new Platform.
      • Lichi
        ok what about if I create another stripe account within my organization?
      • jst0084
        This is in context of a Destination Charges scenario, so I understand reverse_transfer will be used, not refund_application_fee as for Direct Charges
      • timebox
        jst0084: It will if you set `refund_application_fee` and `reverse_transfer`: https://stripe.com/docs/api#create_refund-refun...
      • Lichi: Do you mean like a 'sub account' from the upper-left menu? That's still a different Stripe Account, so the same thing applies.
      • Lichi
        ok thank you @timebox
      • timebox
        Lichi: You're welcome!
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      • dustinfl1
        Using Stripe Connect custom, if a connected account has a chargeback but there are other charges that are fine, when payouts occur does only that charge's amount get held back until the issue is resolved, or do all charges get held up - the account red-flagged if you will?
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      • timebox
        dustinfl1: That's probably a better question for Support (https://support.stripe.com/email/login) but ultimately as the Platform you're responsible for disputes related to your Custom (or Express) accounts: https://stripe.com/docs/connect/accounts#choosi...
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      • dustinfl1
        timebox: okay, thank you
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      • npesa92
        When a payment goes throuhg from either a subscription or a regular order, does Stripe Relay pick this up and send the data for it?
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      • R8T3D
        Hello!
      • timebox
        npesa92: Neither Subscriptions nor regular Charges have anything to do with Relay; can you tell me a bit more about what you're trying to do here?
      • R8T3D: Hello!
      • R8T3D
        Had a quick question regaring payout
      • npesa92
        I have subscriptions coming though a custom site using the API, but when the charge occurs the next month I need this information to translate to ShippingEasy once the payment goes through
      • timebox
        R8T3D: Cool - what's up?
      • R8T3D
        I set my date for the 17th of every month, and on the Stripe website it said "payout expected to arrive Thursday, August 17th" until a few hours ago
      • It switched to "payout expected to arrive Monday, September 18th"
      • I also see no evidence that a payout went through today or yesterday
      • Why did Stripe bump my payout date by a month?
      • timebox
        R8T3D: That's a question for Support, as they'll need to look into the details for you, and we can't do that here: https://support.stripe.com/email/login
      • R8T3D
        Alright thanks mate, I was just curious if anyone else had these issues
      • npesa92
        ShippingEasy has a stripe integration using Relay, but i need orders to be created every month for the shipping data to translate to ShippingEasy
      • timebox
        npesa92: Are you using Relay for Orders, or are you using Stripe Subscriptions?
      • npesa92
        I am using Stripe Subscriptions
      • as I only want to start the sub and tehn have stripe hadnle to recurring aspect of it
      • timebox
        npesa92: Ok, so you can't use Subscriptions with Relay. But you should be able to build your own ShippingEasy integration and listen for the `invoice.payment_succeeded` Webhook (https://stripe.com/docs/webhooks) to trigger the shipping stuff.
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      • npesa92
        ok thats what i figured, i need to use the ShippingEasy api to create the orders in shippingeasy once the invoice comes through the endpoint
      • timebox
        npesa92: I think so, ya.
      • npesa92
        one more questions: If I use something like ShipRobot, that just picks up everytime Stripe gets a payment suceeded correct?
      • i see thats one of the preferred shipping options for stripe
      • timebox
        npesa92: I'm not familiar with ShipRobot, to be honest.
      • npesa92
        no problem
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      • i appreciate all the help anyways! thanks!
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      • timebox
        npesa92: You're welcome - and ... ShipRobot looks kind of interesting, so I'm gonna check it out too. :)
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