##osx-server

Morning.

hello

so an apple repair shop just sent a mail saying that hardware faults (and specifically problems charging) are caused by reinstalling it by other means than holding cmd+r while booting.

"it" meaning a macbook

actually the way the mail was worded, even upgrading to a newer version of OS X than was on the mac when delivered will cause hardware problems

and that they will not be honoring service agreements because of this

I suppose you can always probe 'em wrong

I am writing a long mail indirectly saying they are idiots

kujeger: send them the following: http://support.apple.com/en-us/HT1159

kujeger: I'm guessing your MacBook is shown as supporting the OS it's now on, if so.. You're golden.

yeah. It is possible that what they actually mean is that one should not deploy an older OS than what was initially delivered, but that just isn't what they are saying

and in any case, the list of macs originally delivered with 10.10 is a whopping 2, the 5K imac and latest mac mini

kujeger: once a new OS comes out, all Macs start to ship with it.. but the link will show what they are compatible with

Sorry guys, just joined... what list? Can someone relink?

macmule: http://support.apple.com/en-us/HT1159 lists both original and later os included (though it seems the "later os" list is not very updated)

hmm.. looks like apple have changed it.. it used to have a column for latest supported OS

kujeger: The Apple monkeys are trying to pull a fast one. That's a complete load o' cobblers.

yes, and I am calling them on it

they are either incompetent, or trying to weasel away from the cost

or, probably, both

"So, you're telling me that everyone who installs Yosemite via the App Store is damaging their machine? Just want to be clear where you're coming from."

Branes: actually, from some reports.. probably valid :)

kujeger: macmule's right, the only time that a Mac *has* to do an OS install via the Recovery partition is if it is so new that it shipped with a special build of OSX.

And that build is higher than the standard-app-store distro.

not to mention that all that usually does it prevent it booting. Not...break chargers.

No doubt you've seen the minor hair-pulling that's gone on in here trying to get rollout images sorted enough to deal with the brandest-newest Macs. But that's always a minor issue, usually rectified by Apple releasing a point update not long afterwards, then everyone's golden again.

kujeger: Don't forget, if you think you're being given the run-around by an Apple-certified tech or SP, pick up the phone and call the Apple support line.

yeah, I've danced that dance, sigh

AppleCare Services takes complaints against ACxx's very seriously.

If a MagSafe shit its nappy just after you'd done an OS install, no matter what version you used, it can only be coincidence.

Branes: if it escalates that will probably be done. It's actually two levels removed from us (it's a customer's customer having this trouble, and they forwarded it to us asking if they're being given the run around)

Ah. They definitely are, sounds like they're just trying to dodge doing any real work and are hoping that the customer is a typically-non-compos-mentis Mac user who'll believe anything they're told.

yeah. It's just that this repair shop is supposed to be at least somewhat reputable, but it is possible their mac department is just that bad

I've never had direct dealings with them though, in any case

Considering how mindbogglingly easy they've made it for someone to become a certified tech, anything's possible these days, sadly.

Requirements: Good hair, nice teeth, ability to follow IKEA-like pictogrammic instructions, manages to stab their own appendage with a pentalobe driver no more than once a day, and you can pay the training invoice within seven days. Voici, you too can become an Apple Certified Mac Technician.

kujeger: I've been a tech for most of the past thirty three years, and since Apple reduced hardware servicing to the equivalent of Lego Duplo for Geeks, it has stopped being a satisfying job :)

and everybody else gets a worse service :-/

nbalonso: still here?

I am

nbalonso: cool.. you have a iCloud setup bypass script that sets it to always send diagnostic reports right? Can I have a link?

nbalonso: i'm amending rich's script for Casper Imaging & wanted to add that to it

...

let me look where I left that script

haha thanks

that is my luggage recipe for the pkg

the last bits should be what you're looking for

macmule: do you happen to know who got the sysadmin job in Oxford?

am asking just out of curiosity

nbalonso: nope.. i guess I know 2 people now whom didn't :(

looks like there are many good sysadmins in that area ;)

nbalonso: not sure, Marko's a crazy guy so you never know what he's scheming..

nbalonso: he actually wanted me to interview for the role in May after our CCE.. but 2 hr commute is not really the one

true

dammit.. where did he go?

nbalonso: btw.. happy for me to post the crash reporter stuff & link to your gist?

sure go ahead