#2600hz

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      • sip is now known as voip
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      • mentax
        hi all
      • How can I get access to sandbox.2600hz.com?
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      • joewatson
        Hey everyone, has anyone been able to make the vitelity_911 module work? I am running v3 and would love to use vitelity for 911 services
      • Just wondering they were able to make it work correctly
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      • Florida
        I have 2 sip (cisco 7940) correctly configured registered. however when 1 call the other I get a busy signal , the codec used is G711u, hoever when the call is made I can see that its trying to use G729. Where can I change that
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      • mentax
        Florida: try device config in monster-ui
      • Anyone know good manual for allotments?
      • Florida
        g711u and g711a are both selected under device and also set on the device
      • however calling from one to another gets the following: "remote_sdp": "v=0\r\no=Cisco-SIPUA 19306 0 IN IP4 10.0.0.42\r\ns=SIP Call\r\nt=0 0\r\nm=audio 29404 RTP/AVP 0 8 18 101\r\nc=IN IP4 10.0.0.42\r\na=rtpmap:0 PCMU/8000\r\na=rtpmap:8 PCMA/8000\r\na=rtpmap:18 G729/8000\r\na=fmtp:18 annexb=no\r\na=rtpmap:101 telephone-event/8000\r\na=fmtp:101 0-15\r\n",
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      • Would there be any other reason for getting a busy signal? A call frow is to an extension , for there to a user (with connected device) the a voicemail. The call hits the extension passes the user, does not ring the phone and goes straight to voicemail
      • a callflow it just an extension and then a device attached , gets a busy signal
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      • romana
        Florida, if the is not reachable in any kind of situation the callflow will go straight to vm
      • e.g when the user is on a call, the device is not connected, no internet to device or other reason
      • mentax, afaik this is the only allotments guide https://github.com/2600hz/kazoo/blob/master/app...
      • get it working with jonny5 and look for docs related to that
      • mentax
        romana: how can I include allotmets to plan? I wanna create a plan with 1000min for $10
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      • romana
        mentax, afaik you can't you need to have an billing wrapper on top of kazoo to accomplish that
      • i may be wrong but thats what i know
      • mentax
        romana: So, I’m assuming I need to assign allotments to each account?
      • romana
        mentax, yes create a module of some sort which calls api to add allotments
      • Florida
        I can ping the phones, so they are reachable
      • they show as regsitered in the dashboard
      • the phones can call the server and reach voicemail
      • romana
        Florida, what does the log say ? add syslog in debug and than paste the log in pastebin for the call (just to let you know the user cant call itself by default)
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      • Florida, sometimes what happens is that some sort of firewall blocks the call to the phone
      • the phone could call the server but the server cant call it back
      • because of firewall on the client side
      • Florida
        phone is directly on a switch with the phone
      • and server
      • romana
        Florida, thats strange, its a sip phone or desk phone ? sip phone could have problem with os firewall
      • sorry soft phone*
      • Florida
        the firewalld and iptables are both off
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      • Ither are sip phones
      • they are sip phones - cisco 7940
      • romana
        could you log the request ?
      • do you need instructions to log the call ?
      • Florida
        yes please
      • romana
        Florida, sudo sup kazoo_maintenance syslog_level debug (to put the logger into debug make sure to disable it after you are done by setting it to info or whatever u like )
      • than make a call get the call id from call history
      • grep $CALLI_ID /var/log/kazoo/kazoo.log (your log location)
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      • Florida
        I see this in the log: kapps_config:325 (<0.17800.15>) missing category kazoo_endpoint(default) [<<"sip_transport">>]: undefined
      • and : kapps_config:325 (<0.17800.15>) missing category kazoo_endpoint(default) [<<"custom_sip_interface">>]: undefined
      • mentax
        How can I uninstall app completly?
      • something like sup crossbar_maintenance uninstall_apps?